Support Engineer

Job Description

Title: Support Engineer

Company Name: HN Telecom Ltd.

Vacancy: 5

Age: Na

Job Location: Bogura

Salary: Tk. 15000 - 30000 (Monthly)

Experience: --

Published: 2026-01-28

Application Deadline: 2026-02-15

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

·         Attending customers' complaints and queries through phone calls, emails, or others.

·         Different brand of Router, Switch, OLT configuration necessarily.

·         Configure routers, switches, firewalls, and other network devices.

·         Create documentation and network maps and assist Project Engineering with network expansion.

·         Providing remote and onsite technical supports to the clients inside or outside of office.

·         Diagnosing and troubleshooting hardware, software, and network faults.

·         Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system

·         Must have sound knowledge of Mikrotik router for manage and troubleshoot.

·         Network performance monitoring by variety of tools.

·         Including bandwidth usage, latency, and packet loss checking, responsible for identifying and resolving any network issues that may arise.

·         When network problems occur, responsible for troubleshooting the problem and finding a solution.

·         Always focus on client satisfaction during communication.

·         Diploma Engineer in CSE

Experience Requirements

·         2 to 5 year(s)

·         Freshers are also encouraged to apply.

Additional Requirements

·         Age 20 to 35 years

• Mobile bill,Performance bonus,Over time allowance,Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2