Title: Support Engineer
Company Name: HN Telecom Ltd.
Vacancy: 5
Age: Na
Job Location: Bogura
Salary: Tk. 15000 - 30000 (Monthly)
Experience: --
Published: 2026-01-28
Application Deadline: 2026-02-15
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
· Attending customers' complaints and queries through phone calls, emails, or others.
· Different brand of Router, Switch, OLT configuration necessarily.
· Configure routers, switches, firewalls, and other network devices.
· Create documentation and network maps and assist Project Engineering with network expansion.
· Providing remote and onsite technical supports to the clients inside or outside of office.
· Diagnosing and troubleshooting hardware, software, and network faults.
· Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system
· Must have sound knowledge of Mikrotik router for manage and troubleshoot.
· Network performance monitoring by variety of tools.
· Including bandwidth usage, latency, and packet loss checking, responsible for identifying and resolving any network issues that may arise.
· When network problems occur, responsible for troubleshooting the problem and finding a solution.
· Always focus on client satisfaction during communication.
· Diploma Engineer in CSE
· 2 to 5 year(s)
· Freshers are also encouraged to apply.
· Age 20 to 35 years