Supervisor-Quality & Process Improvement

Job Description

Title: Supervisor-Quality & Process Improvement

Company Name: 1000FIX Services Ltd.

Vacancy: 2

Age: At least 22 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Electronic Equipment/Home Appliances

• Bachelor of Business Administration (BBA)
• Bachelor of Science (BSc)
• Master of Business Administration (MBA)

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Electronic Equipment/Home Appliances

• Age At least 22 years

Strong knowledge of quality management systems (QMS) and process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).

Proven leadership and team management skills.

Excellent analytical, problem-solving, and decision-making abilities.

Strong communication and interpersonal skills.

Proficiency in using quality and process improvement tools and software.

Certification in quality management or process improvement (e.g., Six Sigma Black Belt) is a plus.

We are an equal opportunity employer and encourage candidates from diverse backgrounds to apply. If you are passionate about quality and process improvement and want to make a significant impact in a dynamic industry, we invite you to join our team.

Oversee the implementation and maintenance of quality assurance standards across service operations.

Conduct regular audits and inspections to ensure compliance with company policies and industry regulations.

Develop and update quality control procedures and documentation.

Identify areas for process improvement through data analysis and feedback from stakeholders.

Lead process improvement projects using methodologies such as Lean, Six Sigma, or Kaizen.

Monitor and report on the progress of improvement initiatives and their impact on service quality and efficiency.

Supervise and mentor a team of quality assurance and process improvement professionals.

Provide training and development opportunities to enhance team skills and performance.

Foster a culture of continuous improvement and accountability within the team.

Collect, analyze, and interpret data related to service performance, quality metrics, and process efficiency.

Prepare and present reports to senior management, highlighting key findings and recommendations.

Use data-driven insights to drive decision-making and strategic planning.

Collaborate with customer service teams to understand and address customer feedback and concerns.

Implement strategies to improve customer satisfaction and loyalty.

Ensure that all quality and process improvement efforts align with customer needs and expectations.

Ensure compliance with relevant industry standards, regulations, and certifications.

Identify and mitigate risks related to quality and process deviations.

Develop and implement corrective and preventive actions to address quality issues.

• T/A,Mobile bill,Tour allowance,Medical allowance,Performance bonus,Profit share,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary and performance-based bonuses.

• Comprehensive health benefit.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.