Supervisor (Front office and Reservation)
Job Description
Title: Supervisor (Front office and Reservation)
Company Name: Balishira Resort Limited
Vacancy: 1
Job Location: Moulvibazar (Sreemangal)
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline in Hospitality Management, Bachelor degree in any discipline in Hospitality Management
Experience Requirements:
∎ 3 to 7 year(s)
∎ The applicants should have experience in the following area(s):
Front Office Operations, Guest Relations Services
∎ The applicants should have experience in the following business area(s):
Hotel, Resort
Job Responsibilities:
∎ Manage and lead the front desk team, including receptionists, concierge, and bell staff.
∎ Ensure guests receive a warm welcome, efficient check-in, and seamless check-out process.
∎ Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
∎ Monitor and ensure guest feedback and reviews are addressed appropriately to enhance guest satisfaction.
∎ Recruit, train, schedule, and supervise front office staff to maintain a high level of service.
∎ Conduct regular performance evaluations and provide feedback to team members.
∎ Implement training programs to enhance staff skills and knowledge of hotel services and amenities.
∎ Monitor the cleanliness and organization of the front desk area and lobby.
∎ Conduct regular inspections to ensure adherence to service standards and brand guidelines.
∎ Maintain accurate room availability information, rates, and reservations using property management systems.
∎ Coordinate with housekeeping and maintenance to ensure timely room turnovers and maintenance of guest areas.
∎ Manage and control front office budget, expenses, and revenue streams.
∎ Collaborate with the revenue management team to optimize room rates and occupancy levels.
∎ Monitor billing and invoicing accuracy and resolve any discrepancies.
∎ Implement and uphold high service standards to ensure a memorable guest experience.
∎ Handle challenging situations with diplomacy and problem-solving skills.
∎ Continuously seek ways to improve guest satisfaction and loyalty.
∎ Provide ongoing training to front office staff on guest service, check-in/check-out procedures, and reservation processes.
∎ Identify training needs and facilitate skill development.
∎ Foster effective communication between front office, housekeeping, sales, and other departments.
∎ Collaborate with sales and marketing teams to promote special offers, packages, and events.
∎ Maintain open lines of communication with guests to gather feedback and suggestions for improvement.
∎ Ensure compliance with safety and security policies and procedures, including guest and employee safety.
∎ Address any security concerns promptly and efficiently.
Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply
Salary: Tk. 18000 - 22000 (Monthly)
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Food, Accommodation &
∎ Service Charge
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Dec 2023
Company Information:
∎ 13 Dec 2023
∎ Balishira Resort Limited
∎ Address : Radhanagar, Sreemangal
∎ Business : The Balishira Resort is a nature friendly, privately owned luxury resort located close to Sreemangal Hilly, Forest and Tea Garden Area. It is designed in a way so the honorable guests can enjoy nature and rain from their room, a natural stream flowed surrounding the resort.
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 31st Dec 2023
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