Supervisor for International campaign
Job Description
Title: Supervisor for International campaign
Company Name: SuperTel Limited
Vacancy: 1
Job Location: Dhaka, Dhaka (Uttara West)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Bachelor degree in any discipline
∎ Skills Required: Call Centre Supervision/ Management
Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Computer skill, Floor Management, Fluent in speaking english, People Management
∎ The applicants should have experience in the following business area(s):
Call Center
Job Responsibilities:
∎ Do you want to work in a fast paced environment where you can work with big corporate brands?
∎ Do you enjoy motivating a team of hard working associates?
∎ Do you know how to make work fun?
∎ If the answer is yes, then come and join our stable, growing company and develop your career as Call Center Supervisor.
∎ Motivate and develop associate with innovative recognition techniques to ensure individual and team performance expectations are met.
∎ Ensure team compliance with quality, productivity and retention standards
∎ Ensure all technical compliance is met according to the campaign requirement.
∎ Write and administer effective formal performance appraisals, performance coaching and progressive discipline
∎ Identify, resolve and escalate concerns (associate, system, client) as needed
∎ Be a champion of innovation and change
∎ Conducts and attends communication meetings
∎ Addresses and resolves associate issues by exercising good judgment and acting as an associate advocate
∎ Completing floor responsibilities such as monitoring , productivity and compliance standards
∎ Model the behaviors and ensure associate are available and working their scheduled hours
∎ 6 Days/Week
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ LEADERSHIP SKILLS IS A MUST !!!
∎ 1 to 3 years experience in a leadership role.
∎ Collections / Customer Service experience preferred.
∎ Ability to prepare report at the end of a shift.
∎ Effective verbal and written communication skills
∎ Ability to handle multiple tasks in a fast paced changing environment
∎ Ability to effectively motivate associates and drive increased performance
∎ Interpersonal skills and Organizational skills
∎ PC skills in a Windows environment
∎ Working knowledge of Microsoft office
∎ Basic hardware and software skill preferred.
∎ Ability to skillfully handle difficult situation
∎ Problem analysis and problem-solving
∎ Adaptability and stress tolerance
∎ Analytical skills
∎ You should have great attention to detail, must be self-motivated, efficient, punctual, reliable and a team player.
∎ PLEASE BRING YOUR ORIGINAL CERTIFICATE FOR IMMEDIATE INTERVIEW
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Salary Package
∎ Tea/Coffee provided
∎ FREE Training will be provided to the eligible candidates ONLY
Application Deadline: November 28, 2019
Company Information:
∎ SuperTel Limited
∎ Address : House #25 (Super House) Garib-E-Newaz Avenue, Sector #13, Uttara, Dhaka-1230
∎ Web : www.supertel.com.bd
∎ Business : Call Center/BPO/Outsourcing/Contact Center
Category: Customer Support/Call Centre
Read Before Apply: MUST BE VERY VERY FLUENT IN ENGLISH. OTHERWISE PLEASE DO NOT APPLY AND WASTE YOUR AND OUR TIME. THANK YOUThis position is open to all BUT candidate must be fluent in ENGLISH.
Source: bdjobs.com
Deadline Expired on 28th Nov 2019
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