Sr. Support Engineer (NOC & Client)
Job Description
Title: Sr. Support Engineer (NOC & Client)
Company Name: Elite Computer & Technology
Vacancy: 5
Job Location: Dhaka
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Diploma in Engineering, Bachelor degree in any discipline
∎ Skills Required: Network Engineering
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
IT Support Service
∎ The applicants should have experience in the following business area(s):
ISP
Job Context:
∎ ECTLink is one of the leading internet service provider (ISP) in Bangladesh.
∎ We are looking for young, energetic, and target oriented, self-motivated and proactive person to employee as executive NOC. who has the experience in the field of ISP-broadband.
Job Responsibilities:
∎ # Practice speaking with a clear accent and communicating on the telephone
∎ # Attending customers' complaints and queries through phone calls, emails, or others.
∎ # Configure routers, switches, firewalls, and other network devices.
∎ # Set up and configure Swiss, OLT, Mikrotik, Netgear, TP-Link, Belkin, Linksys etc. Router and Access point.
∎ # Various OLT configuration and troubleshooting capabilities, FTTX network establish and troubleshooting.
∎ # Implement network security measures, including firewalls, VPNs, and intrusion detection systems.
∎ # Design, provision, and operate an extensive MPLS IP WAN/LAN network.
∎ # Implement network security measures, including firewalls, VPNs, and intrusion detection systems.
∎ # Design, provision, and operate an extensive MPLS IP WAN/LAN network.
∎ # IP subletting with basic Routing and switching (VLAN, Trunk, VTP Server and client).
∎ # Implement changes both at an individual circuit level as well as overall large scale as needed.
∎ # Investigate network performance issues to determine root cause, develop and implement plans to address as needed.
∎ # Create documentation and network maps and assist Project Engineering with network expansion.
∎ # Create Daily, weekly reports and presentations to effectively communicate current operational status with management.
∎ # Providing remote and onsite technical supports to the clients inside or outside Dhaka.
∎ # Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault
∎ # Diagnosing and troubleshooting hardware, software, and network faults.
∎ # Performing installations and deployments of various solutions and services at client end.
∎ # Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
∎ # Mentality as 24X7 for emergency situations.
Additional Requirements:
∎ Age at least 18 years
∎ Only males are allowed to apply
Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 1
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Nov 2023
Company Information:
∎ 10 Nov 2023
∎ Elite Computer & Technology
∎ Address : 101-B Malibagh Chowdhurypara, Rampura, Dhaka
∎ Business : ECTLink is one of the leading internet service provider (ISP) in Bangladesh. ECTLink Internet service is blazing fast, affordable Internet on a dedicated network
Category: IT/Telecommunication
: # Write Employment Status# Write your Position# Bring your CV & Necessary Document
Source: bdjobs.com
Deadline Expired on 25th Nov 2023
More jobs of Elite Computer & Technology
Business Development & Sales/Marketing Executive
Call Center & Support Executive
Support Engineer & Sales Marketing
Support Engineer & Sales Marketing
Similar Jobs
Digital Marketing Specialist
Hiring Senior Magento Developer – Remote
Executive, Software Engineer (MIS)
Executive, SD (Software Engineer)
Sr. Executive, SD (Software Engineer)
IT Executive
TRACKING EXPERT / FRONTEND DEVELOPER
Assistant Manager, Network Planning and System Solutions
MIS Officer
Technical Support Engineer
Software Engineer
Software Engineer
Full Stack PHP Developer
React Developer
Senior JAVA Developer
JAVA Developer
Flutter Developer
test_job
Senior Executive/ Executive - HR & Admin
Flutter Developer
Web Data Analytics Specialist
Senior Officer - IT
Digital Marketing
.Net Application Developer
Development Manager
Oracle Apex Developer (Programmer)
Software Developer
Junior Developer
MEAN Stack Developer
Team Leader, MERN Full Stack Development Team
Manager - SEO
IT Executive
Data Artist (Associate) (Morning & Afternoon Shift)
Full Stack Javascript/Typescript / React/ Next.js / Node Developer
.NET Developer
Asst. Executive/Executive (IT)
Senior Java Application Developer
Senior WordPress, Shopify Expert
Digital Marketing & SEO Expert (Content Writer)
Executive SCM
Facebook Group