Sr. Manager/ Manager, Customer Support Operation
Job Description
Title: Sr. Manager/ Manager, Customer Support Operation
Company Name: SureCash
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ BBA/ MBA from reputed local/international universities
Experience Requirements:
∎ 5 to 8 year(s)
Job Responsibilities:
∎ Develop and execute customer-oriented support services
∎ Ensure 100% quality customers service to customers and merchants
∎ Keep communication with different departments for solving customers problems
∎ Train, manage and control the call center agents
∎ Check customers' and merchants' information, validate and activate their accounts
∎ Ensure compliance as per regulator's guideline
Additional Requirements:
∎ Age at most 35 years
∎ Both males and females are allowed to apply
∎ Experience in similar role in Fintech or MFS industry will be an added advantage
∎ Good at interpersonal communication
∎ Performance oriented
∎ Outgoing personality with the ability to stay calm under pressure
∎ Good organizational skills
∎ Discreet, tactful, efficient and well organize
∎ Strong Team building and leadership skills
∎ Analytical ability
∎ Tech-savvy
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Pick and drop service
∎ As per company policy and procedures
Application Deadline: November 20, 2019
Company Information:
∎ SureCash
∎ Address : Khawaja Palace, 4F, 76/B, Road 11, Banani, Dhaka 1213
∎ Web : www.surecash.net
∎ Business : SureCash is a leading fintech company in Bangladesh. Since launching its services in 2014, SureCash has created an open payment network in partnership with 5 banks, 1000+ payment partners and more than 165,000 retailers in Bangladesh. It has developed its own proprietary technology and software development team that enables it to customize its solutions for payment partners. Customers can make and receive payments from government or businesses, pay school and college fees, pay utility bills, make ecommerce transactions, and make person-to-person (P2P) transfers.
Category: Marketing/Sales
Read Before Apply: Please mention job title in the subject line of the mail
Source: bdjobs.com
Deadline Expired on 20th Nov 2019
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