Sr. Executive/Team Leader- Customer Service (Garments Accessories)

Job Description

Title: Sr. Executive/Team Leader- Customer Service (Garments Accessories)

Company Name: Next Accessories Ltd.

Vacancy: 3

Age: At least 30 years

Job Location: Narayanganj (Rupganj)

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)
• Masters

• At least 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Age At least 30 years

• Able to handle several numbers of orders/styles at a time independently.
• Proven capability to understand different buyers' requirements.
• Should have good knowledge of products, samples, fabrics, accessories, trims, fashion trends etc.
• Able to handle several numbers of orders/styles at a time independently.
• Proven capability to understand different buyers' specs & requirements.
• Candidates must be smart, self-motivated and dynamic.
• Customer conveyance capacity, Strong interpersonal communication and leadership skills are a must.
• Excellent verbal and written communication skills in both English & Bangla.
• The applicants that have experience in the following area(s) are preferable: Customer Care, Corporate Marketing, Brand Planning and Business Development.
• Ability to work independently with minimal supervision

• The incumbent is responsible for independently taking care of all facets of assigned sampling functions involving all types of garment accessories (Tag & Label especially).

• Ensure customer satisfaction by providing innovative merchandise identification products that consistently and continually meet or exceed defined requirements for product quality and customer support.

• Ensure immediate and innovative responses to customers as well as provide a vision and a model for satisfying them.

• Work towards developing service standards and strategies, which would be the company`s competitive advantage.

• Ensure customer`s standard requirements in terms of delivery, samples and orders are duly recorded by the respective customer service or PD staff and passed down to the respective departments.

• Monitor and analyze all marketing and sales reports.

• Acknowledging the product orders from customers and coordinating with functional teams to process the orders.

• Determine current and future expectations of customers and use that information to ensure improvements in quality and service.

• Build and sustain good working relationships with our customers through a constant process of discussion and negotiation enabling the organization to establish a reliable, quality-conscious, customer-oriented vendor base.

• Medical allowance,Insurance,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Transport facility.

Service Benefit.

Earned leave encashment.