Sr. Executive - Student Counseling & Visa Processing

Job Description

Title: Sr. Executive - Student Counseling & Visa Processing

Company Name: Visa & Co Ltd.

Vacancy: 1

Age: 20 to 45 years

Job Location: Dhaka (DOHS Mirpur)

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Embassies/Foreign Consulate, Consulting Firms, Travel Agent, Immigration and Education Consultancy Service, Tour Operator, Immigration/Visa Processing, Call Center

• Bachelor/Honors

• Minimum ‘A’ level / Graduate in any discipline from recognized public or private universities.

• 1 to 5 years
• The applicants should have experience in the following business area(s): Embassies/Foreign Consulate, Consulting Firms, Travel Agent, Immigration and Education Consultancy Service, Tour Operator, Immigration/Visa Processing, Call Center

• Age 20 to 45 years

• Must be efficient in communication (verbal, listening, and writing) in English and Bangla.
• Self-motivated, self-starter, and career-oriented
• High adaptability, patience, cooperativeness, and discipline to maintain a positive and vibrant culture in the team
• Should be able to multitask with speed and prioritize tasks effectively.
• Must be flexible and able to work under pressure.
• Excellent in Computer knowledge (MS Word, MS Excel, etc.)Female candidates meeting the mentioned requirements are especially encouraged to apply.
• Excellent Communication skills to interact with clients.

• Proactively engage with clients.
• Face to face and Tele counseling
• Keeping records of customer interactions, transactions, comments and complaints.
• Responding promptly to customer inquiries i.e incoming messages and phone inquiries.
• Document and summarize clients’ feedback, inquiries, and resolutions
• Communicate via email, chat (SMS, Messenger, WhatsApp, Instagram, etc.), and other customer channels
• Anchor in the video content (Reels, Shorts, videos) as to be made from time to time for the company’s YouTube channel, Facebook page, etc.
• Set up a positive mind for any other tasks the management assigns.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Others as per company policy