Sr. Executive / Executive, Customer Care

Job Description

Title: Sr. Executive / Executive, Customer Care

Company Name: Persona Beauty Care Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka (Banani, GULSHAN 1, GULSHAN 2, Kakrail, Shantinagar)

Salary: --

Experience:

• 2 to 3 years
• Freshers are also encouraged to apply.

• Graduation or Masters in any discipline from any reputed university

• MBA or English Medium background is preferred

• 2 to 3 years
• Freshers are also encouraged to apply.

• Only Female

• Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone

• Good listening skill: Must have abilities to understand others’ tone quite quickly

• Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation

• Must have advanced situational judgment –ability to know what is needed to satisfy the customers

• Technical competencies: basic computer skill-MS-Office, good typing skill.

• Flexibility: One should have willingness to work both shifts and on public holidays

• Face to face sales & Marketing

• Shift- Morning 10 am to 6 pm and Evening: 1pm to 8.30 pm)

• JOB NATURE: Full-Time (Shifting & Roster)

JOB RESPONSIBLITIES:

• Manage operations to ensure smooth and efficient functioning.

• Identify customer needs, clarify information and provide solutions.

• Build and maintain professional relationship with customer.

• Ensure the optimum level of Customer Satisfaction through the team.

• Resolve customer queries quickly and efficiently.

• Respond to customer complain with a professional and positive manner to promote optimum customer satisfaction.

• Refer unresolved customer grievances to designated persons for further investigation (For different case).

• Report day-to-day activities to the Branch I/C.

LUCRATIVE PACKAGE OF COMPENSATION:

• Remuneration: Attractive

• Complementary Service: Grooming Package fixed

• Festival Bonus: 1 month full salary for two Festival (confirmed employee)

• Incentive: Target and result Oriented