Software Support Executive
Job Description
Title: Software Support Executive
Company Name: Shunno IT
Vacancy: 3
Age: 18 to 27 years
Job Location: Rajshahi
Salary: Tk. 10000 - 15000 (Monthly)
Experience:
- At least 1 years
- The applicants should have experience in the following business area(s): Software Company,IT Enabled Service,ISP,Business-to-Business (B2B) Software and Services Startup
Published: 2025-07-11
Application Deadline: 2025-07-21
Education:
- Bachelor/Honors
- Diploma in Engineering
Requirements:
- At least 1 years
- The applicants should have experience in the following business area(s): Software Company,IT Enabled Service,ISP,Business-to-Business (B2B) Software and Services Startup
Skills Required: Billing Software,CCNA (Cisco Certified Network Associate),Cisco Switch and Router,Customer Relationship Management,Good communication skills,ISP operations,Mikrotik Administration,MTCNA
Additional Requirements:
- Age 18 to 27 years
- Only Male
Responsibilities & Context:
Our Company is looking for Three Support Executive to join our team.
- Configure Mikrotik routers and bring them online.
- Integrate Mikrotik routers and OLTs with our billing software .
- Make OLT accessible from third-party software, including billing systems and network monitoring tools.
- Diagnose and resolve connectivity issues between Mikrotik/OLT and our billing software.
- Perform primary troubleshooting and escalate complex issues.
- Provide ongoing support and clear communication to customers.
- Install, configure, and troubleshoot Mikrotik and OLT devices.
- Demonstrate knowledge in Cisco, OLT, and MikroTik routing and switching.
- Conduct optical fiber maintenance and troubleshooting.
- Understand ISP operations and IIG-related tasks.
- Maintaining documentation for all configurations and troubleshooting procedures.
- Provide ongoing support and communication to customers.
- Preparing regular incident reports.
Job Other Benifits:
- Mobile bill,Tour allowance,Profit share
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
