Showroom In-Charge

Job Description

Title: Showroom In-Charge

Company Name: NJ Diamonds

Vacancy: --

Age: 25 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 6 years
• The applicants should have experience in the following business area(s): Group of Companies

• Bachelor of Business Administration (BBA) in Business Administration, Marketing, or related field

• 3 to 6 years
• The applicants should have experience in the following business area(s): Group of Companies

• Age 25 to 40 years

Core Skills

• Sales & Negotiation

• Leadership & Team Management

• Customer Relationship Management (CRM)

• Retail Operations

• Problem Solving & Decision Making

• Attention to Detail

Additional Requirements

• Well-groomed and presentable personality

• Flexibility to work retail hours, weekends, and holidays

• High level of integrity and trustworthiness

• 3–6 years of experience in retail management (Luxury/Jewelry preferred)

• Proven track record in achieving sales targets

• Strong understanding of premium customer service standards

Company Overview

NJ Diamonds is a premium diamond jewelry brand known for its elegant, minimal, and everyday luxury designs. As part of our expansion, we are seeking a refined and results-driven professional to lead our showroom operations and deliver an exceptional luxury retail experience.

Job Summary

The Showroom In-Charge will be responsible for overseeing showroom operations, driving sales performance, ensuring outstanding customer experience, and managing the team. This role demands a strong leader capable of maintaining luxury retail standards while achieving consistent business growth.

Key Responsibilities

Sales & Business Development

• Achieve and exceed sales targets and KPIs

• Drive high-value sales through personalized engagement

• Build long-term relationships with premium and repeat clients

• Identify upselling and cross-selling opportunities

• Track and analyze sales performance reports

Showroom Operations Management

• Ensure smooth daily showroom operations

• Maintain visual merchandising aligned with brand standards

• Oversee inventory accuracy, stock control, and product security

• Ensure compliance with operational policies

Customer Experience Excellence

• Deliver a premium and personalized shopping experience

• Handle VIP clients and high-value transactions professionally

• Resolve customer concerns efficiently

• Maintain team grooming, etiquette, and service quality

Team Leadership & Development

• Lead, train, and motivate the sales team

• Conduct performance reviews and coaching

• Manage staff schedules and attendance

• Build a high-performance and positive work culture

Reporting & Coordination

• Prepare sales, inventory, and performance reports

• Coordinate with marketing, supply chain, and management

• Support campaigns, events, and product launches

Security & Compliance

• Ensure strict adherence to security protocols

• Monitor cash handling, billing accuracy, and audits

• Maintain confidentiality of business and customer data

Compensation & Benefits

• Salary: Negotiable (based on experience)

• Benefits: As per company policy

• Industry Preference: Luxury/Jewelry background is an advantage.