Customer Relationship Executive (CRE)

Job Description

Title: Customer Relationship Executive (CRE)

Company Name: NJ Diamonds

Vacancy: --

Age: 20 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies, Jewelry/Gem
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)

• 1 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies, Jewelry/Gem
• Freshers are also encouraged to apply.

• Age 20 to 40 years

Core Skills

• Sales & Customer Handling

• Communication & Interpersonal Skills

• Customer Relationship Management

• Product Presentation

• Attention to Detail

• Positive Attitude & Teamwork

Additional Requirements

• Well-groomed and presentable personality

• Strong communication skills (Bangla & English)

• Willingness to work retail hours, weekends, and holidays

• Passion for fashion, jewelry, and luxury retail

Company Overview

NJ Diamonds is a premium diamond jewelry brand known for its elegant, minimal, and everyday luxury designs. We are committed to delivering exceptional customer experiences and redefining how diamonds are worn in daily life.

Job Summary

The Customer Relationship Executive (CRE) will be responsible for delivering a personalized luxury shopping experience, driving showroom sales, and building long-term relationships with clients. This role requires strong communication skills, a customer-first mindset, and a passion for premium retail.

Key Responsibilities

Sales & Customer Engagement

• Achieve individual sales targets and KPIs

• Assist customers in selecting diamond jewelry based on their needs and preferences

• Provide personalized consultation to enhance the buying experience

• Upsell and cross-sell products effectively

Customer Relationship Management

• Build and maintain strong relationships with new and existing customers

• Follow up with clients for repeat business and referrals

• Maintain a database of customer preferences and purchase history

Showroom Experience

• Ensure a premium and welcoming showroom environment

• Maintain product displays and visual merchandising standards

• Support customers throughout the purchase journey

Product Knowledge & Presentation

• Develop strong knowledge of diamond jewelry and collections

• Clearly explain product features, pricing, and value

• Stay updated on new arrivals and collections

Operations Support

• Assist in inventory handling and stock organization

• Support billing, packaging, and after-sales service

• Follow company policies and procedures

Compensation & Benefits

• Salary: Negotiable

• Other Benefits: As per company policy.