Service Specialist

Job Description

Title: Service Specialist

Company Name: TR Global Pathways

Vacancy: 1

Age: 20 to 32 years

Job Location: Dhaka (Uttara Sector 7)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Consulting Firms, Travel Agent, Immigration and Education Consultancy Service, Travel Startup

• Bachelor/Honors

• Bachelor’s/Master’s degree in any discipline.

• At least 1 years
• The applicants should have experience in the following business area(s): Consulting Firms, Travel Agent, Immigration and Education Consultancy Service, Travel Startup

• Age 20 to 32 years

• At least 1 year of experience in customer service /Sales executive in consulting Agency.
• Excellent command of English and Bengali (spoken and written).
• Strong interpersonal and organizational skills.
• Proficiency in MS Office and Canva etc., and knowledge of Digital marketing will be plus.
• Experience in education consultancy or visa application process.
• Knowledge of study abroad destinations such as USA, Canada, UK, Australia. Malaysia, Malta, etc.

• Provide guidance and support to students/clients regarding admission, visa, and documentation processes.

• Develop strategic partnerships with immigration consultants, educational institutions, and travel agencies.

• Identify new business opportunities and design outreach strategies to capture new markets.

• Generate leads through networking, digital marketing, and referrals.

• Coordinate with clients to collect documentation, verify details, and complete applications.

• Stay updated with visa rules and embassy requirements to improve success rates.

• Strengthen university partnerships and negotiate better agreements.

• Maintain up-to-date knowledge of U.S. and Canadian visa requirements and immigration policies.

• Respond promptly to client inquiries and handle escalations or complex cases professionally.

• Respond to queries through phone, email, and social media channels.

• Ensure smooth file/visa processing and document verification for students.

• Ensure timely and accurate service delivery.

• Liaise with international educational institutions as needed.