Service Operations Engineer – Yamaha Service

Job Description

Title: Service Operations Engineer – Yamaha Service

Company Name: ACI Motors Limited

Vacancy: 06

Age: 24 to 32 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Wholesale, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), Electronic Equipment/Home Appliances, Group of Companies, Chemical Industries, Automobile, Paint, Toiletries

• Bachelor of Science (BSc) in Mechanical Engineering, Automobile, Industrial Eng & Production
• Ahsanullah University of Science and Technology,Military Institute of Science and Technology (MIST),American International University Bangladesh,International University of Business Agriculture and Technology students will get preference

• 2 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Wholesale, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), Electronic Equipment/Home Appliances, Group of Companies, Chemical Industries, Automobile, Paint, Toiletries

• Age 24 to 32 years
• Only Male

• Strong understanding of automobile and spare parts.

• Ability to drive Motorcycle.

• Passionate about motorcycles and association with riding communities.

• Flexibility to frequent travel within the assigned Territory/Area.

ACI Motors Limited is looking for Service Operations Engineer for Yamaha Motorcycles, who will be leading field-level after-sales service operations within the assigned territory to ensure superior customer satisfaction, standardized dealer service excellence, and sustainable spare parts business growth.

Major Responsibilities:

• Conduct regular field visits to dealer workshops, authorized service centers, and retail service points within the assigned territory to ensure standard service operations.

• Monitor dealer service performance through audits, KPI reviews, and corrective action plans to maintain Yamaha service standards.

• Manage customer complaints and critical service cases, ensuring timely resolution and improved customer satisfaction.

• Provide on-site technical guidance, coaching, and training support to technicians and service personnel.

• Ensure spare parts availability across dealers and support achievement of territory-wise spare parts sales targets.

• Plan and execute service campaigns, customer engagement programs, and customer retention initiatives.

• Analyze territory service and spare parts performance data and prepare reports for Head Office.

• Coordinate with cross-functional teams including Technical Service, Spare Parts, Supply Chain, Finance, and Dealer Development for smooth operations.

• T/A,Provident fund,Mobile bill,Performance bonus,Insurance,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2