Title: Service Manager (SEO/AVP)_Imperial Banking Division
Company Name: United Commercial Bank PLC
Vacancy: --
Age: Na
Job Location: Chattogram, Dhaka, Sylhet
Salary: Negotiable
Experience:
JAIBB, AIBB
Strong understanding of Priority Banking business and operational dynamics & customer needs/preferences.
Sound Banking knowledge including product, process, risk & compliance
Networking & Relationship Management skills
Ability to handle pressure and deliver challenging business targets
Problem-solving, decision-making, and strategic planning abilities
Effective communication and interpersonal skills
Leadership, team management & staff development skills
The Job holder will be responsible for leading & managing Service Team, achieve assigned business targets as per approved budget, supervise overall Lounge operations, perform various operational/service roles in Checker/Approver capacity, managing risk and ensure compliance, service staff development & counselling, ensuring high level of customer satisfaction through service excellence & relationship management.
Leading & managing Customer Service Team
Supervise overall Lounge operations
Perform various operational/service roles in Checker/Approver capacity
Manage risk and ensure regulatory compliance
Deliver Business as per assigned targets
Ensure high level of customer satisfaction and relationship management