Service Engineer (Soldering)

Job Description

Title: Service Engineer (Soldering)

Company Name: Gamma Innovation Limited

Vacancy: 2

Age: 22 to 30 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 1 year
• Freshers are also encouraged to apply.

• Diploma in Electrical
• Diploma in Electronics
• Diploma in Power

• Professional Training Certification (Preferred):

  • PCB Soldering (CIS, SMD)

• At least 1 year
• Freshers are also encouraged to apply.

• Age 22 to 30 years

• Provide professional, courteous, and timely technical support via telephone, electronic help desk, and live chat.

• Diagnose, handle, and resolve customer complaints related to PCB circuit issues.

• Perform soldering and repair work on networking devices such as STB (Set-Top Box), ONU, OLT, EDFA, and related equipment.

• Collect, analyze, and evaluate relevant information to resolve technical inquiries and issues.

• Maintain accurate support logs, records, and required documentation.

• Escalate unresolved or complex issues to the appropriate internal teams.

• Record details of customer inquiries, feedback, complaints, and actions taken.

• Ensure compliance with company policies, procedures, and administrative guidelines.

• Communicate and coordinate effectively with internal departments to ensure smooth service delivery.

• Candidates aged between 22 and 30 years.

• Both male and female candidates are encouraged to apply.

• No prior professional experience is required.

• Strong technical aptitude and willingness to learn.

• Excellent interpersonal and communication skills (verbal and written).

• Strong listening, analytical, and problem-solving abilities.

• High attention to detail and accuracy.

• Ability to handle customers related to CATV and Internet services.

• Adaptable, proactive, and capable of working in a dynamic environment.

• T/A
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2