Service Engineer - Desktop & Server

Job Description

Title: Service Engineer - Desktop & Server

Company Name: 1000FIX Services Ltd.

Vacancy: --

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 6 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies, Technical Infrastructure

• Graduation/Post Graduation in CSE, EEE, or relevant field from any reputed university.
• Candidates with Microsoft Certified Professional (MCP) or Microsoft Certified Solutions Expert (MCSE), and Cisco Certified Network Associate (CCNA) certification will get preference.

• 3 to 6 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies, Technical Infrastructure

• Age At least 25 years

• Experience working with enterprise-level server systems and large-scale desktop environments.
• Dell/HP/Lenovo hardware certifications (as applicable)
• Attention to detail & ready to work in a fast-paced environment.

• Diagnose and repair hardware and software issues in desktops, all-in-one systems, and servers.

• Repair/replacement knowledge about all kind of Brands (Like: HP, Dell, Lenovo, Acer, etc).

• Replace or repair faulty hardware components (motherboards, CPUs, hard drives, memory, etc.).

• Install, configure, and support desktop, all-in-one, and server systems, ensuring proper system performance.

• Set up and configure operating systems (Windows, Linux, macOS) and server platforms.

• Knowledge about diagnosis and repair of network issues related to desktop or server systems (TCP/IP, DNS, DHCP, etc.).

• Assist with network installations, including cabling, switches, routers, and other networking devices.

• Provide on-site and remote technical support for clients, resolving hardware and software issues in a timely manner.

• Maintain detailed records of every repairs and services performed in ERP System as well as necessary Call logging file/sheet.

• Closely work with cross-functional team and other IT engineers, support staff, and management to ensure seamless operations across the organization.

• Strong understanding of operating systems (Windows Server, Linux, and macOS).

• Knowledge of RAID configurations, server hardware (e.g., blade, rack-mounted servers), and virtualization platforms (VMware, Hyper-V).

• Regular basis product diagnosis, repair cost share to concern, pending follow up, approval gather, part order & product ready in timely.

• Daily basis proactively reports to the team leader/Head of department.

• Ability to quickly identify issues and provide reliable solutions under pressure.

• Excellent verbal and written communication skills to interact effectively with clients and team members.

• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively

• T/A,Mobile bill,Performance bonus,Provident fund,Medical allowance
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2