Senior Ticketing Reservation officer

Job Description

Title: Senior Ticketing Reservation officer

Company Name: WELL INTERNATIONAL

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

Published: 2024-05-26

Application Deadline: 2024-06-25

Education:

Requirements:

Skills Required:

Additional Requirements:

• Expert: GDS Airline Ticketing & reservation (Domestic, International & Umrah), Creating PNR, Issuing and Reissuing Tickets using GDS (saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.

• Sell Tickets and Reservation.

• Market Visit, client hunt, creating market opportunity.

• Monitor & follow-up the individual, monthly, quarterly and yearly sales target.

• Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.

• Participate in post tour review meetings.

• Maintain all ARC and IATA accreditation documents to stay compliant.

• Relationship Maintain with Airlines & GDS personnel.

• Provide necessary support to Visa & Package tour Processing Sector.

• Dealing with customer complaints and requests effectively and courteously, providing or seeking solutions as quickly as possible.

• Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators

• Monitor competitors and awareness of other tour operator air business models.

• Proactively look for opportunities to optimize margin and improve guest value.

• Stay informed of regulatory and security issues and escalate where necessary.

• Oversee quality control - ensure best practice is adopted to minimize air reservation errors.

• Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.

• Manage Daily Official works. Making invoices & maintaining ticketing and visa-related accounts.

• Manage corporate clients through emails and other ways of communication.

• Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.

• All other duties as directed by the Higher Management.

• Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.

• Sorting out issues that may increase bookings or reservations.

• Report to: Additional Managing Director