Senior Operations Manager

Job Description

Title: Senior Operations Manager

Company Name: NEWNESS FASHION LTD

Vacancy: 1

Age: At least 24 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Delivery Services Startup

• At least 3 years
• The applicants should have experience in the following business area(s): Delivery Services Startup

• Age At least 24 years

About Newness:

Newness is not just another e-commerce site; we are building Bangladesh's next "Super App." Our platform integrates six modules under one brand: Shop (Fashion), Grocery, Food Delivery, Pharmacy, Parcel, and Car Rental. We are on a mission to become the single, all-in-one solution for our customers' daily needs.

We are backed by a ready-made (6amMart) tech stack and are preparing for an aggressive launch. To win, we need the best operational leaders.

The Role:

We are looking for a highly experienced and data-driven Senior Operations Manager to build, launch, and scale our entire on-demand delivery fleet from the ground up.

This is a critical leadership role. You will be the architect of our logistics network, responsible for the performance of our 'On-Demand Cluster' (Food, Grocery, Pharmacy, and Parcel). Your primary mission is to create the most reliable, efficient, and rapidly expanding freelance driver network in Bangladesh, starting with Dhaka and then executing a city-by-city expansion plan.

Key Responsibilities:

• Fleet Development (Build): Develop and implement the complete operational playbook for driver (bike/cycle) acquisition, background verification, onboarding, and training.

• Dhaka Launch (Launch): Lead the operational launch in Dhaka, establishing zones, recruiting hub teams, and ensuring high driver availability and density from Day 1.

• Daily Operations (Manage): Manage all day-to-day delivery operations. Obsessively monitor and improve key metrics (KPIs) such as average delivery time, order acceptance rate, driver utilization, and cost-per-delivery.

• Incentive & Performance: Design and manage driver incentive structures, payout systems, and performance management to ensure a motivated and high-performing fleet.

• Expansion Strategy (Scale): Create the blueprint for launching new cities, identifying new zones, and scaling the driver fleet "city by city" efficiently.

• Team Leadership: Recruit, train, and manage a high-performing operations team (e.g., city managers, fleet supervisors, support staff).

• Problem Solving: Act as the primary owner for all logistics-related challenges, including peak-hour management, rider complaints, and operational bottlenecks.

Must-Have Qualifications:

• Experience: Minimum 3-5 years of proven, hands-on experience in operations management within Bangladesh.

• Industry (Mandatory): Direct experience in the food delivery, ride-sharing, or on-demand logistics sector is non-negotiable.

• Proven Track Record: You MUST have direct experience building and managing a large-scale freelance driver/rider fleet.

• Local Knowledge: Deep, practical understanding of Dhaka's logistical challenges (e.g., zoning, traffic patterns, peak hours, rider behavior).

• Data-Driven: Strong analytical skills. You must be comfortable using dashboards, data, and KPIs to make decisions and optimize performance.

• Leadership: Proven experience in building and leading an operations team.

• Education: Bachelor's or Master's degree in Business, Supply Chain Management, or a related field.

Why You Should Join Us:

• Build from Zero: This is not a maintenance job. You get the rare opportunity to build the entire logistics backbone of a 6-module Super App.

• Ground Floor Opportunity: Be one of the first key leaders in a company poised for massive growth.

• Autonomy: We are looking for an owner. You will have the freedom and authority to build your vision.

• Competitive Compensation: We offer a top-tier salary, performance bonuses, and benefits package designed to attract the best talent.

How to Apply:

If you are a logistics expert who has already solved the challenges of on-demand delivery in Dhaka and are ready to build the next big thing, we want to hear from you.