Senior Manager – Corporate Sales Operations

Job Description

Title: Senior Manager – Corporate Sales Operations

Company Name: Nagad Limited

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-02-19

Application Deadline: 2026-02-28

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Manage strategic biller relationships, including refund governance and Service Level Agreement (SLA) monitoring to ensure operational compliance and service efficiency.

• Oversee card dispute resolution processes for Mastercard and VISA transactions, ensuring timely investigation and closure.

• Ensure merchant disbursement continuity, including high-value execution, reconciliation, audit compliance, and business continuity management.

• Govern merchant portal access management, including service administration, user authorization, and security protocol adherence.

• Analyze merchant and channel partner performance, market intelligence, and compliance data to generate strategic business insights.

• Support market penetration initiatives and design effective route-to-market strategies.

• Drive process excellence through SOP standardization and operational efficiency improvements.

• Optimize territory mapping by assessing market potential against manpower deployment.

• Collaborate with Marketing, Product, Finance, and Legal teams to ensure seamless commercial execution and strong stakeholder alignment.

• Establish and monitor control mechanisms to ensure adherence to regulatory requirements and internal policies.

• Oversee execution of Below-The-Line (BTL) activities and trade marketing initiatives for merchants and channel partners.

• Facilitate business conflict resolution to maintain operational stability and partner relationships.

• Provident fund,Weekly 2 holidays,Insurance
• Salary Review: Yearly
• Festival Bonus: 2