Senior Manager, Card Operations

Job Description

Title: Senior Manager, Card Operations

Company Name: The City Bank Limited

Vacancy: Undefined

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Min 4 Years of Graduation in any discipline from any university.

Experience Requirements:
∎ At least 8 year(s)

Job Responsibilities:
∎ Drive and develop process for effective Dispute management and smooth card operations
∎ Attain higher levels of customer satisfaction through impeccable customer service quality
∎ Drive continuous improvement of process, tools & controls for the team
∎ Analyzing the different strategies and new dimensions of service in light of the reports to develop and put in place the required mitigating controls aiming at bringing right changes and making the right performance evaluation recommendations in the industry

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Minimum 8 years of relevant experience is required.
∎ Excellent interpersonal, communication, team building & people management skills
∎ Understanding the customer's situation and take action based on the situation
∎ Proactive and good at maintaining contacts and networking
∎ Leadership skills
∎ Good command over English and Bengali

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting

Application Deadline: April 16, 2019

Company Information:
∎ The City Bank Limited
∎ Address : House CEN (C) 11, Avenue 136 (Level 4), Gulshan 2, Dhaka.
∎ Web : www.thecitybank.com

Category: Bank/Non-Bank Fin. Institution