Senior Executive/ Assistant Manager; IPTSP!

Job Description

Title: Senior Executive/ Assistant Manager; IPTSP!

Company Name: BRACNet Limited

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP, Call Center

• Bachelor of Science (BSc) in Computer Science & Engineering
• Master of Science (MSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
• Master of Science (MSc) in Electronics and Telecommunication Engineering

• 5 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP, Call Center

• AudioSocket Integration, AGI integration, gRPC, Stasis Application, ARI Integration
• External Media Integration
• Http Request Proxying
• Managed asterisk Services.
• Asterisk Installation.
• Basic Programming and Environment Setup.
• Asterisk Managed Service.

• PTSP Soft Switch, Billing systems, Routing & Switching, Virtualization platform maintenance and troubleshooting.
• SBC gateway, SMS server, Database backup, System log and trace analysis. Onboarding new customer with analyzing solution, service using Linux / Unix based (Issable, Elastix, Asterisk, Viital PBX, FreePBX) IP-PBX/Call Center, appliance PBX, SIP Trunk, IP phone, FXO/FXS/ATA device, GSM Gateway, SS7 Gateway devices.
• CRM survey release with communicating with Sales team and customers. Maintenance of all equipment's/devices installed at designated areas effectively and maintains record.
• Track, diagnose, and troubleshoot any interruption of IP Telephony Network to restore system within the shortest possible time.
• Report preparation, customer database maintain, analysis and visualize IPTSP network performance.
• Prepare technical documentation, e.g. network diagram, technical procedure & project workflow documents with hands-on technical work.
• Analyzing and upgrading network security systems and protocols. 10. IPTSP services Activation.
• Troubleshooting customer complaints and restore service within the shortest possible time physically/remotely.
• Timely monitor and update ticket.
• Communicate and notify customers regarding any support issues over phone and email.
• Short Code and LTFS routing, testing and commercial live communication, coordination with Mobile Operator, BTCL, ICX and other IPTSP operators.
• Communicating and call test with Mobile Operator, BTCL, ICX and IGW operators for interconnection core system troubleshooting and upgradation.
• Communicating and coordination with stakeholder/partners/NTTN for implementing/troubleshooting of existing interconnection network.
• Coordination and maintain record of interconnection agreement with other Mobile Operator, BTCL, ICX and IGW Operators.
• Installation and Commissioning IP Telephony service for new customer with follow installation procedure and complete UAT.
• Installation and configuration of IPT devices and new requirement for existing customer.
• Providing proper training and handover documentation and submit completion report.
• Provides technical assistance to telephone systems of various departments regarding telecommunications components.
• Provide CDR report as per customer request.
• Provide CDR report to Mobile operators, BTCL, ICX and IGW operators as per request.
• Provide number based and reseller based billing portal access to customers.
• Helping other team member to prepare monthly report when required.
• Attending client meetings and develop proposed solution, prepare BoM, Diagram and assist in offering IP PBX / Call Center solution using IP phones, FXO/FXS/ATA device, GSM Gateway to deserving.

• T/A,Mobile bill,Tour allowance,Profit share,Provident fund,Gratuity,Weekly 2 holidays,Insurance
• Salary Review: Yearly
• Festival Bonus: 2