SCOPE Operations Associate, SC6

Job Description

Title: SCOPE Operations Associate, SC6

Company Name: United Nations World Food Programme (WFP)

Vacancy: 02

Job Location: Cox's Bazar

Employment Status: Contractual

Educational Requirements:
∎ Bachelor’s degree in IT, CSE or other disciplines is required. Masters or equivalent will be an advantage.

Experience Requirements:
∎ At least 5 year(s)

Job Context:
∎ Type of Contract: Service Contract
∎ Job Grade: SC6
∎ Duration of contract: 12 Months

Job Responsibilities:
∎ Support the day-to-day activities of the Team including supervision of the ongoing operations and activities such as Beneficiary data management and distribution.
∎ Carry out baseline assessments and track business requirements to ensure efficient management of change.
∎ Identify functionality gaps arising from deep field operational requirements and suggest improvements to methods and processes to support the continuous improvement of operation and services.
∎ Test and analyze IT solutions in relation to SCOPE and document the match against business requirements for quality and accuracy
∎ Analyze beneficiary database updates and ensuring the data quality is maintained.
∎ Monitor and analyze performance trends of IT and digital activities and propose improvements and optimization of resources.
∎ Establish and maintain close partnerships with stakeholders to effectively meet their needs.
∎ Identify commonly recurring issues for assistance and provide advice on how those can be prevented or minimized through training, user awareness, changes in configuration.
∎ Provide second level support for the Beneficiary Service Desk to ensure calls from beneficiaries are attended to and organize the beneficiaries complain, feedback, incidents, and inquiries in a form of report to management.
∎ Support the end-to-end Beneficiary data management, project/intervention setup, SCOPE Mobile registration Application, Assistance cards printing and support POS operations.
∎ Perform other related duties as assigned.

Additional Requirements:
∎ At least 5 years of experience with 3 years of experience in in IT, Beneficiary data management tools or Relevant Fields in humanitarian response is required.
∎ Has progressive experience in Beneficiary data management tools/system, information systems and/or business systems implementation and Programme implementation
∎ Experience in implementing SCOPE database and transfer mechanism is added advantage.
∎ Has experience in service provision and support
∎ Awareness of overall IT governance structure and system architecture development to support processes and assist in design of interaction between systems.
∎ Demonstrate continuous updates of knowledge about new technologies and product modifications.
∎ Understand and follow established standards and protocols for service excellence in IT operations to maintain quality of delivery and high levels of customer satisfaction.
∎ Exhibit detailed understanding of customer IT requests to effectively address and manage internal customers ‘needs including identification of recurrent issues to propose long-term solutions.
∎ Ability to develop and maintain relationships with a range of individuals to provide a high-quality support service.
∎ Good communication skills required to give and receive information and work with a variety of individuals.
∎ Ability to prioritize, multi-task, coordinate workloads, and work under pressure to meet deadlines.
∎ Ability to be creative yet analytical with a logical mind and an eye for detail.
∎ Ability to work unsupervised and under own initiative
∎ Excellent knowledge of written and spoken English. Knowledge of local language will be an advantage

Salary: Tk. 114638 (Monthly)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 6 Feb 2022

Company Information:
∎ 27 Jan 2022
∎ United Nations World Food Programme (WFP)

Category: NGO/Development