Sales & Marketing Officer – Customer Support

Job Description

Title: Sales & Marketing Officer – Customer Support

Company Name: Deyal Limited

Vacancy: --

Age: 20 to 30 years

Job Location: Dhaka

Salary: Tk. 18000 - 23000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Female

📢 WE ARE HIRING

Sales & Marketing Officer – Customer Support

We are looking for energetic, responsible, and customer-focused individuals to join our team as Sales & Marketing Officer – Customer Support.

Position: Sales & Marketing Officer – Customer Support
Employment Type: Full-Time
Job Location: Dhaka, Bangladesh

Key Responsibilities

• Handle customer inquiries and new leads from Facebook, WhatsApp, Messenger, and other online platforms professionally and promptly.
• Understand customer requirements and provide accurate information about our services.
• Follow up with new, old, and potential customers regularly to convert leads into confirmed jobs.
• Prepare and provide quotations and necessary service information to customers.
• Maintain accurate records of customer information, follow-ups, confirmed jobs, and pending leads.
• Handle customer questions, concerns, and service-related issues professionally.
• Build and maintain positive relationships with customers.
• Achieve assigned monthly sales targets and KPIs.
• Prepare daily reports on leads, follow-ups, confirmed jobs, and pending customers.
• Coordinate with team members and management to ensure smooth customer service and sales operations.
• Perform other relevant responsibilities assigned by the management.

Requirements

• Minimum HSC; Bachelor’s degree will be preferred.
• Good communication and interpersonal skills.
• Ability to communicate in English is mandatory.
• Previous experience in Sales, Customer Support, or Customer Service will be an advantage.
• Basic knowledge of Facebook, WhatsApp, Messenger, and computer applications.
• Strong customer-handling, follow-up, negotiation, and sales-closing skills.
• Must be comfortable working in a target and KPI-driven environment.
• Willingness to work in shifts.
• Ability to work under pressure while maintaining professional communication with customers.
• Responsible, punctual, disciplined, and willing to learn.

Who We Are Looking For

We are not looking for someone who will simply reply to customer messages.

We are looking for someone who can understand customer needs, follow up consistently, build trust, and convert potential leads into confirmed customers.

Salary & Benefits

💰 Salary: Tk 18000
🎯 Performance-based KPI / Incentives : Tk 5000
🎁 Festival Bonuses
📈 Career growth opportunities based on performance
🎓 Training and skill-development opportunities

• Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2