Sales Auditor - Rangpur / Mymensingh & Chittagong

Job Description

Title: Sales Auditor - Rangpur / Mymensingh & Chittagong

Company Name: PalmPay Limited

Vacancy: 3

Age: At least 24 years

Job Location: Mymensingh, Rangpur, Chattogram (Chittagong GPO)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup, Mobile Industry

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup, Mobile Industry

• Age At least 24 years
• Only Male

• Willingness to travel frequently for field audits

• Strong integrity and ethical mindset

Position Name: Sales Auditor

Department: Sales

Company Overview:

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognized by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Position Overview:

The Sales Auditor is responsible for ensuring sales accuracy, policy compliance, fraud prevention, and process integrity within the mobile EMI business. This role involves auditing sales transactions, merchant operations, field sales activities, and EMI documentation to minimize financial and operational risks.

Key Responsibilities:

🔍 Sales & Transaction Audit

• Audit daily, weekly, and monthly mobile EMI sales transactions across merchants and channels

• Verify customer KYC, documentation, approvals, and EMI eligibility as per company policy

• Cross-check system data against physical documents and merchant records

• Identify fake sales, duplicate IMEI usage, forced EMI cases, or policy deviations

🏪 Merchant & Channel Audit

• Conduct on-site and remote audits of merchants and partner outlets

• Monitor high-risk merchants and recommend corrective actions or blacklisting

 👥 Sales Team & Process Compliance

• Ensure compliance with sales SOPs, approval hierarchy, and ethical standards

• Identify any collusion between sales staff and merchants

• Provide feedback and process improvement recommendations to sales management

📊 Reporting & Analysis

• Prepare audit reports, exception reports, and risk dashboards

• Highlight gaps, root causes, and financial impact of irregularities

• Track recurring issues and follow up on corrective actions

• Support management during internal and external audits

🛡️ Risk & Fraud Control

• Detect and report fraud patterns, early delinquency-linked sales issues, and suspicious activities

• Coordinate with Risk, Credit, and Collections teams for investigations

• Recommend controls to reduce DPD, chargebacks, and merchant disputes

Key Performance Indicators (KPIs):

• Reduction in fraudulent and non-compliant sales

• Audit coverage vs. plan achievement

• Timely closure of audit findings

• Improvement in process compliance and risk mitigation

Location:

Rangpur, Mymensingh, and Chittagong

Required Educational Qualifications & Experience:

• Minimum Bachelor’s degree in Business Administration, Finance, Accounting, or a related field

• 2–5 years of experience in fintech, payments, financial services, or audit-related roles

Required Skills & Competencies:

• Strong analytical and investigative skills

• High attention to detail and accuracy

• Sound understanding of audit processes and compliance

• Proficiency in MS Excel and reporting tools

• Good communication and interpersonal skills

• Ability to work independently and handle field-level pressure

Additional Requirements:

• Willingness to travel frequently for field audits

• Strong integrity and ethical mindset