Sales and Support Executive
Job Description
Title: Sales and Support Executive
Company Name: Diana Host Ltd.
Vacancy: 10
Job Location: Anywhere in Bangladesh
Employment Status: Full-time, Part-time, Contractual
Educational Requirements:
∎ Undergraduate
∎ SSC
∎ Not Mandatory
Job Context:
∎ Employment status: Full time, Part-time, Contactual, Work From Home.
∎ Diana Host Ltd. is a reputed ITES company in Bangladesh ICT sector. DianaHost currently provides Web Hosting, Domain Name Registration, Web Server, Web Development, Software Development, Graphics Design, SAAS, IAAS, Applications, and have Re-seller Programmes.
Job Responsibilities:
∎ Market Related
∎ Do market research regarding local and global new technologies
∎ Research competitors and make analytical reports
∎ Focus should be to increase the growth of the company in global presence
∎ Should be able to take initiatives and work on their own to achieve targets.
∎ Support Related
∎ Contact the clients and customers to discuss their need and how they get their services & supports.
∎ Receive inbound calls/live chats/ Social media message queries and provide necessary information to clients as per our internal Knowledgebase.
∎ Understand client issues provide necessary support and escalate if additional support needed escalate the issue to concern support departments.
∎ Client Related
∎ Push up/Followup customers to purchase service
∎ Must contact clients and potential customers to discuss their products would meet their requirements.
∎ Should provide a concise description of the products and services to the customers and draw attention to the benefits of the available services.
∎ capable to handle customer queries instantly
∎ Sales Related
∎ Should be able to take initiatives and work on their own to achieve targets.
∎ Should be competitive and confident
∎ Excellent negotiation skill and sound knowledge.
∎ Product Knowledge
∎ Good time-management skills.
∎ Knowledge of different sales techniques and pipeline management.
∎ Team Related
∎ Be a good team player.
∎ Basic Computer Skills which includes but not limited to MS Office, Google Docs, Google Sheets, Google Slides, Google Drive and Some CMS.
∎ Have to be a quick learner.
∎ Helping team members develop their skill
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Knowledge with a few software/application but not limited to Tawk.to, WHMCS, cPanel, Plesk, Slack, Trello, Google docs/sheets/slides/drive, Zoiper/microsip, Photoshop, Illustrator, Canva, any CMS will get advantage.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile Bill
∎ Eid Bonus: 2 Eid Bonus
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Sep 2022
Company Information:
∎ 17 Aug 2022
∎ Diana Host Ltd.
Category: Marketing/Sales
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