Job Description
Title: Reservation & Ticketing Executive
Company Name: Mastermind Tours & Travels
Vacancy: 10
Age: 24 to 35 years
Location: Dhaka
Salary: Tk. 20000 - 30000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Travel Agent, Tour Operator, Immigration/Visa Processing
Published: 10 Jan 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 24 to 35 years
∎ Skills:
∎ Verbal Communication: Strong verbal communication skills are necessary for interacting with passengers, providing information, and resolving issues.
∎ Written Communication: Ability to write clear and concise messages, reports, and documentation.
∎ Customer Service Skills:
∎ Problem-Solving: Ability to handle customer complaints and resolve issues effectively.
∎ Empathy and Patience: Skills in dealing with a diverse range of passengers, including those who may be stressed or frustrated.
∎ Attention to Detail:
∎ Accuracy: Precision in processing transactions and managing details to avoid errors in bookings and ticketing.
∎ Compliance: Ensuring that all procedures and regulations are followed meticulously.
∎ Skills and Qualifications:
∎ Communication Skills: Essential for interacting with customers and colleagues.
∎ Attention to Detail: Important for processing bookings accurately.
∎ Customer Service Orientation: A focus on enhancing the customer experience.
∎ Technical Skills: Proficiency in booking systems and software.
∎ Problem-Solving Abilities: To handle customer issues and complaints effectively.
∎
Responsibilities & Context:
∎ A well renowned travel agency dedicated to providing exceptional travel experiences to our clients. We specialize in air ticket bookings,, and complete travel solutions. We are looking for a skilled and dynamic Reservation Officer to join our growing team.
∎ Airline Ticketing & reservation: Creating PNR, Issuing and Reissuing Tickets using GDS (Travelport, Saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
∎ Execute all GDS major commands in Sabre / Travelport / Amadeus & NDC platforms (Book, rebook, reissue, issue, split / merge, ancillary, EMD)
∎ Manage customer inquiries and resolve issues related to bookings. Keep up to date with airline policies, Provide after-sales support. promotions, and travel trends.
∎ Regular follow-up with existing / potential clients. Prepare report as required by management.
Skills & Expertise:
Workplace:
∎ Work from home, Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ Mastermind Tours & Travels
∎ House#40, Road#07, Sector#13, Uttara-Dhaka 1230
∎ www.mastermind.travel
Address::
∎ House#40, Road#07, Sector#13, Uttara-Dhaka 1230
∎ www.mastermind.travel
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 9 Feb 2025
Category: Hospitality/ Travel/ Tourism
