Job Description

Title: Reservation Officer

Company Name: Haven Holiday Ventures Limited

Vacancy: --

Age: 14 to 90 years

Job Location: Dhaka (Mirpur)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup

Candidates should possess one of the following qualifications:

• Bachelor's degree (BBA/BSc) in:

  • Tourism & Hospitality Management

  • Computer Science & Engineering

  • Travel & Tourism Management

  • Business Administration

  • Aviation Management

• Diploma in Travel & Tourism or Airline Ticketing will be considered an added advantage.

• Professional certifications (preferred):

  • IATA Foundation or Consultant Certification

  • Amadeus, Sabre, or Galileo GDS Certification

  • Airline Reservation & Ticketing Certification

• At least 4 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup

• Age 14 to 90 years

Required Technical Experience

Candidates should have practical experience in:

• Domestic and International Flight Reservations

• Airline Ticket Booking, Reissue, Refund, and Cancellation

• Hotel Reservation Management

• Tour Package Reservation

• Visa-related Reservation Support

• Corporate Travel Booking

• Group Booking Management

• Fare Quotation and Costing

• PNR Creation, Modification, and Management

• Seat Selection and Special Service Requests (SSR)

• Ticket Issuance and Revalidation

• Ancillary Services (Meals, Extra Baggage, Seat Upgrades)

• Reservation Documentation

Required Technical Skills

Candidates should have proficiency in:

• GDS Systems:

  • Amadeus

  • Sabre

  • Galileo (Travelport)

• Online Booking Engines (B2B & B2C)

• Airline Fare Rules and Ticketing Procedures

• BSP (Billing and Settlement Plan) Operations

• Microsoft Office (Excel, Word, Outlook)

• Google Workspace

• CRM/Reservation Software

Knowledge Requirements

Candidates should have sound knowledge of:

• Airline Reservation Systems

• International Air Transport Association (IATA) Rules

• Fare Construction and Ticketing

• Visa Requirements (basic understanding)

• Airport Codes and Airline Codes

• Global Time Zones

• Travel Insurance

• Airline Refund and Exchange Policies

• Customer Service Standards

• OTA Booking Processes

Customer Service Skills

The candidate should demonstrate:

• Excellent customer handling skills

• Strong communication in Bangla and English

• Ability to respond promptly to reservation inquiries

• Effective complaint resolution skills

• Professional telephone and email etiquette

• Ability to build long-term customer relationships

Leadership & Soft Skills

• Strong attention to detail

• Excellent organizational skills

• Time management

• Problem-solving ability

• Ability to work under pressure

• Multitasking capability

• Teamwork and collaboration

• Positive attitude and professional appearance

• High level of accuracy and integrity

Preferred Industry Experience

Preference will be given to candidates with experience in:

• Online Travel Agency (OTA)

• IATA Accredited Travel Agency

• Airline

• Tour Operator

• Destination Management Company (DMC)

• Corporate Travel Management Company

• Hotel Reservation Department

Key Competencies

• Flight Reservation

• Airline Ticketing

• GDS Operations

• Fare Quotation

• PNR Management

• Customer Service

• Corporate Travel Booking

• Hotel Reservation

• Tour Reservation

• Reservation Documentation

• Airline Coordination

• Travel Operations

Additional Requirements

• Strong interpersonal and communication skills.

• Customer-oriented mindset with a professional attitude.

• Ability to work in rotational shifts if required.

• Ability to work independently and as part of a team.

• Strong analytical and problem-solving skills.

• Willingness to learn new airline systems and travel technologies.

Job Responsibilities

• Handle domestic and international flight reservations efficiently.

• Process airline ticket booking, reissue, refund, cancellation, and revalidation.

• Manage hotel reservations and tour package bookings.

• Assist customers with visa-related reservation support.

• Prepare fare quotations and provide accurate travel information.

• Create, modify, and manage PNRs.

• Handle seat selection and Special Service Requests (SSR).

• Coordinate with airlines, hotels, and travel partners to ensure smooth booking operations.

• Manage corporate and group travel reservations.

• Provide excellent customer service through phone, email, and online communication.

• Maintain proper reservation documentation and booking records.

• Assist customers with ancillary services including meals, baggage, and seat upgrades.

• Ensure compliance with airline policies, IATA regulations, and company procedures.

• Coordinate with the Operations Team to resolve reservation-related issues.

• Perform any other responsibilities assigned by the management.

• As per company policy