Front Office Executive

Job Description

Title: Front Office Executive

Company Name: Balishira Resort Ltd.

Vacancy: 1

Age: 20 to 30 years

Job Location: Moulvibazar (Sreemangal)

Salary: Negotiable

Experience:

• At least 2 years

• Bachelor of Arts (BA)
• Bachelor of Commerce (BCom)

· A diploma/certificate in hotel management, hospitality management, tourism, or a related field will be an advantage.

·Professional training in front office operations, guest relations, or customer service is preferred.

·Knowledge of reservation management, check-in/check-out procedures, and guest handling.

·Basic knowledge of MS Office, email communication, and online booking systems.

· Strong communication, interpersonal, and customer service skills.

·Fluency in Bangla and English

·Training on Hotel Property Management System (PMS will be an advantage.

• At least 2 years

• Age 20 to 30 years

The Front Office Executive will manage daily front office and reservation operations while ensuring a warm, professional, and memorable experience for every guest.

Key Responsibilities:

• Welcome guests and provide professional assistance throughout their stay.

• Handle check-in, check-out, room reservations, cancellations, amendments, and guest requests.

• Manage reservations received through direct bookings, telephone, email, website, and OTA platforms.

• Maintain accurate guest information, room status, and reservation records in the PMS.

• Coordinate closely with Housekeeping, Restaurant, Accounts, and other departments to ensure smooth operations.

• Respond promptly and professionally to guest inquiries, complaints, and special requests.

• Provide information about resort facilities, room categories, packages, activities, and services.

• Handle front office cash transactions and ensure proper documentation where required.

• Conduct courtesy calls and follow up with guests to ensure satisfaction.

• Maintain a clean, organized, and professional front desk at all times.

• Prepare daily reports and assist with other front office administrative tasks.

• Promote room upgrades, resort packages, and additional services to maximize revenue.

• Ensure all front office activities comply with resort policies and service standards.

• Work in rotational shifts, including weekends and public holidays, as required.

Context:

The position requires a highly guest-oriented, responsible, and well-groomed individual who can work efficiently in a fast-paced resort environment. The successful candidate should demonstrate excellent communication skills, teamwork, problem-solving ability, and a strong commitment to hospitality and guest satisfaction.

• Salary Review: Yearly
• Festival Bonus: 2