Reservation & Air Ticketing Sales Officer

Job Description

Title: Reservation & Air Ticketing Sales Officer

Company Name: Journey Nest Tours and Travels Limited

Vacancy: 02

Age: 23 to 38 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Immigration/Visa Processing

• Bachelor/Honors

GDS/ Air Ticketing/ Reservation - Training Certificate

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Immigration/Visa Processing

• Age 23 to 38 years

1. Minimum 2 years of practical experience in air ticketing/reservation with a travel agency, airline, consolidator or relevant organization.

2. Strong hands-on knowledge of at least one major GDS such as Galileo/Travelport, Amadeus or Sabre. Galileo/Travelport experience will be preferred.

3. Must have strong practical knowledge of international and domestic fare searching, fare calculation, fare rules and ticketing procedures.

4. Existing personal, corporate, client or B2B network capable of generating air-ticket sales is strongly preferred.

5. Must have practical experience in ticket reissue, refund, cancellation, void, baggage rules and airline restrictions.

6. Strong communication, negotiation, follow-up and client-handling skills.

7. Must be willing to work from the office in Kalabagan, Dhaka.

8. Candidate may be required to complete a practical GDS, fare-search and fare-calculation test during the recruitment process.

• Search, compare and identify competitive international and domestic airfares.
• Handle GDS-based reservation, PNR creation, fare calculation and ticketing.
• Accurately calculate airfare, taxes, markup/profit and final selling price.
• Handle reissue, refund, cancellation, void and related airline procedures.
• Check and communicate fare rules, baggage allowance, ticket validity, penalties and restrictions.
• Respond quickly to client ticketing queries and quotation requests.
• Follow up quotations, bookings, payments, ticket issuance and after-sales requirements.
• Generate ticket sales through own personal, corporate, B2B and existing client network.
• Develop new B2C, corporate and B2B ticketing relationships.
• Coordinate with airlines, consolidators, IATA partners and suppliers.
• Maintain daily records of quotations, sales, cancellations, outstanding payments and profit.
• Achieve assigned monthly ticketing and sales targets and support business growth.