Executive - Reservation, Ticketing & Sales (for GSA: Flynas)

Job Description

Title: Executive - Reservation, Ticketing & Sales (for GSA: Flynas)

Company Name: Dynasty Travels Ltd

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka

Salary: Tk. 25000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, GSA

• Bachelor/Honors

• Must hold a recognized Certification or Training in IATA, GDS (Amadeus, Sabre, Travelport), or Airline Ticketing / Fares.

• Candidates holding a Bachelor's degree in any discipline are also highly encouraged to apply if they possess relevant industry experience.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, GSA

• Age 25 to 35 years
• Only Male

• Language Skills: Fluent spoken and written English communication.

• IT Competency: Advanced IT knowledge, specifically in Microsoft (MS) products and NDC booking environments.

Key Responsibilities:

Reservation & Ticketing:

• Handle booking, re-issuance, refunds, and ticketing through the airline systems.

• Ensure accurate fare quotations, seat availability and schedule information for customers and travel agents.

• Manage PNR creation, modifications, cancellations and itinerary issuance as per airline policy.

• Maintain updated knowledge of airline schedules, routes and promotional fares.

Sales Support:

• Communicate promotional offers, fare updates and product information to travel agents.

• Identify and follow up on potential sales leads to increase market share.

• Support B2B relationships with travel partners and maintain a strong rapport.

Customer Service:

• Provide accurate and timely information to customers and agents.

• Resolve queries and complaints professionally and efficiently.

• Ensure high-quality customer experience aligned with airline and company standards.

Reporting & Coordination:

• Prepare daily sales and reservation reports.

• Coordinate with the airline principal for ticketing issues, fare discrepancies, and operational updates.

• Maintain proper documentation and adhere to company compliance and reporting guidelines.