Executive - Reservation, Ticketing & Sales

Job Description

Title: Executive - Reservation, Ticketing & Sales

Company Name: Dynasty Travels Ltd

Vacancy: 2

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Airline, GSA

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• BBA / MBA in Marketing / Tourism from renowned University (Candidates having Bachelor / Master’s degree in any discipline could apply).

• Certification or Training in IATA, GDS or Airline Ticketing.

• At least 2 years
• The applicants should have experience in the following business area(s): Airline, GSA

• Age 25 to 35 years
• Only Male

• Air Ticketing on Amadeus, Travelport, Sabre, NDC.

• MS Office, specially on MS Word & MS Excel.

• Spoken and Written fluency in English.

Key Responsibilities:

Reservation & Ticketing:

• Handle booking, re-issuance, refunds, and ticketing through the airline systems.

• Ensure accurate fare quotations, seat availability and schedule information for customers and travel agents.

• Manage PNR creation, modifications, cancellations and itinerary issuance as per airline policy.

• Maintain updated knowledge of airline schedules, routes and promotional fares.

Sales Support:

• Communicate promotional offers, fare updates and product information to travel agents.

• Identify and follow up on potential sales leads to increase market share.

• Support B2B relationships with travel partners and maintain a strong rapport.

Customer Service:

• Provide accurate and timely information to customers and agents.

• Resolve queries and complaints professionally and efficiently.

• Ensure high-quality customer experience aligned with airline and company standards.

Reporting & Coordination:

• Prepare daily sales and reservation reports.

• Coordinate with the airline principal for ticketing issues, fare discrepancies, and operational updates.

• Maintain proper documentation and adhere to company compliance and reporting guidelines.