Reservation Agent (Female)

Job Description

Title: Reservation Agent (Female)

Company Name: Iqrah Tour & Travels

Vacancy: 05

Age: 20 to 28 years

Job Location: Chattogram, Cox`s Bazar, Dhaka

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, GSA, Tour Operator, Transport Service, Travel Startup, Transport Startup, Airport Service

• HSC

• 1 to 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, GSA, Tour Operator, Transport Service, Travel Startup, Transport Startup, Airport Service

• Age 20 to 28 years
• Only Female

• Handle Incoming Inquiries: Manage booking requests received via phone, email, the hotel`s website, and third-party booking channels (like Expedia, Booking.com).

• Process Reservations: Accurately input all guest information, dates, room type, rate, and special requests into the Property Management System (PMS) or Central Reservation System (CRS).

• Modify and Cancel Bookings: Efficiently handle changes to existing reservations, including date adjustments, room type upgrades, and cancellations, following the hotel`s policies.

• Manage Availability: Monitor and update room inventory in real-time across all distribution channels to avoid overbooking.

• Confirm Reservations: Send timely confirmation emails or letters to guests, detailing their stay information, cancellation policy, and other important details.

Sales & Revenue Generation

• Upselling: Proactively suggest and sell higher-category rooms, suites, or packages to enhance the guest experience and increase revenue.

• Promote Hotel Amenities: Inform callers about hotel features like the spa, restaurant, pool, fitness center, and business facilities to drive ancillary revenue.

• Know and Sell Rates: Have a thorough understanding of different rate plans (e.g., advance purchase, non-refundable, bed & breakfast) and effectively communicate the benefits of each.

• Achieve Sales Targets: Work towards individual and departmental goals for conversion rates and revenue per call.

Customer Service & Communication

• Provide Information: Serve as an information resource for guests, answering questions about the hotel, local attractions, transportation, and services.

• Handle Special Requests: Process and accurately document guest preferences such as early check-in/late check-out, non-smoking rooms, ADA-accessible rooms, rollaway beds, or cribs.

• Problem-Solving: Address and resolve guest complaints or issues related to reservations promptly and professionally.

• Professional Communication: Maintain a friendly, patient, and professional tone in all interactions, both verbal and writen

• Tour allowance,Medical allowance,Performance bonus,Provident fund,Insurance