Reservation Agent
Job Description
Title: Reservation Agent
Company Name: Etripzone
Vacancy: --
Age: Na
Job Location: Chattogram (Panchlaish)
Salary: Negotiable
Experience:
Published: 2024-05-23
Application Deadline: 2024-06-21
Education:
- Bachelor/Honors
- Bachelor/Honours or equivalent; additional education in travel, tourism, or hospitality is a plus.
Requirements:
Skills Required:
Additional Requirements:
Requirements:
- Previous experience in a customer service or reservation role, preferably within the travel industry or an OTA.
- Proficiency in using reservation systems and Microsoft Office Suite.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a commitment to providing exceptional customer service.
Responsibilities & Context:
Company Overview:
Etripzone is a Online Travel Agency (OTA) dedicated to providing travelers with seamless and personalized booking experiences. We offer a wide range of travel services including flights, hotels, and vacation packages. We are committed to exceptional customer service and innovative travel solutions.
Job Description:
We are looking for a motivated and customer-oriented Reservation Agent to join our team. The successful candidate will assist clients with their travel reservations, ensuring a smooth and enjoyable booking experience. This role requires excellent communication skills, attention to detail, and a passion for travel.
Responsibilities:
- Handle incoming reservation inquiries via phone, email, and online chat.
- Provide detailed information on travel options, including flights, hotels, and vacation packages.
- Process reservations, modifications, and cancellations accurately and efficiently.
- Maintain up-to-date knowledge of travel products, promotions, and special offers.
- Assist clients with special requests and ensure their travel needs are met.
- Resolve any issues or complaints in a professional and courteous manner.
- Collaborate with other departments to ensure a seamless customer experience.
- Maintain accurate records of reservations and client interactions.
Job Other Benifits:
- Benefits: Retirement plans.
Employee discounts on travel services and packages.
Opportunities for career growth and professional development.
A supportive and dynamic work environment.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
