Relationship Manager (Customer Service)

Job Description

Title: Relationship Manager (Customer Service)

Company Name: Fariha Group

Vacancy: 01

Age: 35 to 45 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Textile,Group of Companies,Spinning

• Bachelor of Business Administration (BBA) in Marketing

• Bachelor’s degree in Business Administration, Marketing, or related field. 

• 3 to 5 years
• The applicants should have experience in the following business area(s): Textile,Group of Companies,Spinning

• Age 35 to 45 years
• Only Male

• Minimum *3-5 years* of experience in customer service, sales, marketing, preferably in the *spinning/textile industry*. 
• Strong communication, negotiation, and interpersonal skills. 
• Candidate must be smart, well-groomed and have a pleasant personality.
• Proficiency in English (Speaking & Writing).
• Proficiency in CRM software and MS Office (Excel, Word, PowerPoint). 
• Ability to work under pressure and resolve conflicts effectively. 

• Build and maintain strong relationships with key customers, ensuring high satisfaction and retention. 
• Address customer inquiries, complaints, and service requests promptly and professionally. 
• Coordinate with sales, production, and logistics teams to ensure smooth order processing and delivery. 
• Provide product information, pricing, and technical support to customers. 
• Monitor customer feedback and market trends to suggest improvements in service and product offerings. 
• Prepare regular reports on customer interactions, sales support, and service issues. 
• Conduct follow-ups to ensure customer needs are met and identify up-selling/cross-selling opportunities. 
• To arrange customer engagement and program coordination.

• T/A
• Salary Review: Yearly
• Festival Bonus: 2