Title: Receptionist
Company Name: Jalmahol It Institute
Vacancy: --
Age: 20 to 30 years
Job Location: Dhaka (Malibagh)
Salary: Tk. 15000 - 30000 (Monthly)
Experience:
Candidates with IT background will get preference.
Basic computer skills: MS Office (Word, Excel), email, chat tools.
Strong communication and presentation skills are mandatory.
Excellent communication skills in English and Bengali.
Smart, talkative, and confident personality.
Ability to work independently and manage time efficiently.
Good manners / friendly and patience attitude.
Well-presented and professional appearance.
Greet and welcome visitors professionally.
Handle incoming phone calls, emails, and correspondence in an efficient manner.
Excellent customer service skills.
Problem solving skills and attention to detail
Ability to work flexible hours (if required).
Receive and respond to customer inquiries via phone, email, live chat, social media channels. Handle all incoming and outgoing calls in a professional manner.
Provide accurate information about products/services and assist with issues or complaints.
Follow up with customers to ensure their concerns are resolved.
Maintain proper records of customer interactions, and transactions.
Coordinate with different departments (sales, logistics, technical support, etc.) to resolve customer issues.
Help in order processing, returns/exchanges, and ensure timely updates to customers.
Coordinate with internal teams when required.
Greet and welcome visitors professionally and direct them to the appropriate person
Schedule and manage meetings, appointments, and daily calendar.
Assist with documentation, filing, and record-keeping.
As per Company Policy