Front Desk Officer

Job Description

Title: Front Desk Officer

Company Name: Ingenious care limited

Vacancy: 2

Age: 20 to 30 years

Job Location: Dhaka (Pallabi)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): School

• Bachelor/Honors

• 3 to 5 years
• The applicants should have experience in the following business area(s): School

• Age 20 to 30 years
• Only Female

• Greet parents, children and visitors warmly & professionally.
• Answer phone calls, Provide accurate information about school programs, therapy services, fees, and schedules.
• Maintain visitor logs and ensure visitors follow center policies.
• Support parents during student admission, assessment booking, and therapy enrollment.
• Maintain up-to-date student files, therapy charts, and daily attendance.
• Communicate with therapists and teachers regarding any parent messages or special requests.
• Manage therapy session schedules (OT, SLT, ABA, Special Education, etc.).
• Handle cancellations, rescheduling, and therapist availability adjustments.
• Confirm daily appointments with parents and ensure timely sessions.
• Inform parents in case of therapist leave or schedule changes.
• Provide monthly bills, therapy packages, and payment details to parents.
• Receive payments (cash/MFS/bank) and issue receipts. Listen to parents’ concerns with empathy and refer them to the appropriate therapist/manager.
• Follow up with new leads, inquiries, and prospective clients.
• Report any incidents, emergencies, or unusual situations immediately to management.

• Over time allowance,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2