Query Management Officer - Digital Marketing

Job Description

Title: Query Management Officer - Digital Marketing

Company Name: Panjeree Publications Ltd.

Vacancy: Not specific

Job Location: Dhaka (Shantinagar)

Employment Status: Full-time

Educational Requirements:
∎ At least Bachelor degree in any discipline.

Experience Requirements:
∎ At least 1 year(s)

Job Context:
∎ Panjeree Publications Ltd. is a leading publishing house within the country with an excellent work environment and corporate culture. To support continuous growth, the company is inviting applications from qualified candidates for the following position.
∎ Job Location: Head Office, Shantinagar, Dhaka

Job Responsibilities:
∎ Chat online with customers seeking assistance and recommendations for product selections
∎ Answer messenger queries/ calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
∎ Handle Customer queries and complaints meeting the service level standard
∎ Receiving orders via Facebook Messenger, Comments, Website, Hotline (Mobile Call) and other sources of communication
∎ Processing Orders via Courier Services and providing feedbacks/ instructions to the courier services as and when required
∎ Verify data and correct data where necessary
∎ Identifying customers' needs and recommending new content. Ability to communicate promotional activities and campaigns to prospective customers
∎ Handling of all post-sale sservices provided to clients to ensure customer satisfaction
∎ Submitting periodic reports to management on all after sales activities
∎ Identify customer needs, clarify information and provide solutions
∎ Perform every call actively to solve client's problems
∎ Report time to time to Supervisor for complicated issues
∎ Any other task assigned by the Supervisor

Additional Requirements:
∎ At least 1 year(s) experience in ecommerce at any reputable company/ organization.
∎ The applicants should have knowledge in the following business area(s): E-commerce, Technology
∎ Good Knowledge in social media and able to manage related stuff. Understanding the Rules of social media for writing/ texts
∎ Must be proficient in MS 'Excel', MS 'Word', Google Docs, Google Sheets and internet-based applications
∎ Should have a good typing speed at the same time maintaining accuracy
∎ Strong command over the English (written) and Bangla (writing and spoken)
∎ Sound knowledge of social media is an advantage
∎ Excellent grammar, punctuation and proofreading skills

Salary: Tk. 12000 - 15000 (Monthly)

Application Deadline: 10 Mar 2021

Company Information:
∎ 24 Feb 2021
∎ Panjeree Publications Ltd.
∎ Business : Panjeree Publications Ltd. is one of the leading publishers within the country with an excellent work environment and corporate culture.

Category: Marketing/Sales

:

Source: bdjobs.com

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