Quality Control Agent (U.S. Call Auditing – On-site & Remote, Night Shift)

Job Description

Title: Quality Control Agent (U.S. Call Auditing – On-site & Remote, Night Shift)

Company Name: Ray Advertising

Vacancy: --

Age: Na

Job Location: Bogura

Salary: Tk. 15000 - 30000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Advertising Agency

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Advertising Agency

Experience:

• 1–2 years of experience in Quality Assurance, Call Auditing, or BPO Quality Control (U.S. process preferred).

• Experience working with international clients, especially U.S.-based consumers, is highly valued.

Education:

• Bachelor’s degree in any discipline.

Required Skills and Competencies:

• Excellent listening skills and English comprehension (familiarity with U.S. accent preferred).

• Strong attention to detail and analytical thinking.

• Understanding of fraudulent or coached call patterns.

• Proficiency in Google Sheets and data entry.

• Ability to stay focused and meet targets during night shifts.

• High sense of responsibility, patience, and time management.

• Motivation to perform under structured supervision and repetitive review tasks.

Ray Advertising is looking for a sharp, detail-oriented, and analytical Quality Control Agent to join our growing team. We’re hiring for both On-site (Bogura Office) and Remote (Work From Home) opportunities.

This position involves night shift from Monday to Saturday, 6:00 PM to 3:00 AM BD time— including a 1-hour break.

On-site Office Location:
Ray Advertising Bangladesh Branch
Beside Kali Mandir, 2nd Floor, Chondon-Baisha Road, Bogura 5800

About Ray Advertising

Founded in 2019 in Redding, California, Ray Advertising is a U.S.-based performance marketing and lead generation agency specializing in Pay Per Call, Affiliate Marketing, and Digital Advertising. We connect high-intent U.S. consumers with businesses in health insurance, finance, legal, home services, nutra, and more.

Our Bangladesh branch plays a vital role in ensuring quality, compliance, and performance accuracy — and we’re expanding our Quality Assurance team to keep up with our fast-paced U.S. operations.

Position Overview

We’re seeking a meticulous and analytical Quality Control Agent to audit inbound calls from U.S.-based consumers who respond to our marketing campaigns. This is a night-shift position that requires excellent listening skills, strong English comprehension, and a keen analytical mindset.

Your primary mission?
To determine whether each call is valid, invalid, coached, or potentially fraudulent — based on client rules and campaign guidelines. Your evaluations directly impact client billing, publisher payments, and overall reporting accuracy — making your role one of the most crucial in maintaining trust and integrity in our operations.

Key Responsibilities

• Audit Inbound Consumer Calls:

Listen to recorded calls from U.S. consumers who have called in response to various marketing campaigns across insurance, finance, legal, health, and home services.

• Determine Call Validity:

Analyze whether each call is valid (genuine customer interest), invalid (wrong intent or disqualified), coached (guided or misled responses) or scam/fraudulent (malicious or fake intent).

• Evaluate Against Client Guidelines:

Cross-check every interaction against campaign-specific criteria including caller eligibility, product relevance, agent script adherence and compliance requirements.

• Apply U.S. Caller Psychology & Tone Analysis:

Use knowledge of U.S. culture and linguistic cues to detect authenticity, intent, or signs of manipulation.

• Provide Objective Feedback:

Flag problematic calls with clear documentation and escalate critical issues such as repeated coaching or fraud to QA supervisors.

• Maintain Organized QA Logs:

Record each audit result in tracking sheets (Google Sheets or QA dashboards), including detailed notes for training and reporting.

• Spot Trends and Report Patterns:

Identify recurring issues in call quality, customer behavior and contribute insights for continuous improvement.

• Collaborate with Supervisors and Teams:

Work closely with campaign managers and QA leads to align on quality standards and campaign updates.

• Meet Daily Call Review Targets:

Complete a set number of call audits per shift while maintaining high accuracy and consistency.

Tools You Will Use

• Ringba (Call Tracking & Validation)

• Kaliper (QA & Transcript Analysis Tool)

• Google Sheets and Google Docs (Reporting & Documentation)

Work Environment and Expectations

Note: This is a structured role that operates under micromanagement — meaning your performance, accuracy, and daily progress will be closely monitored and guided. This approach helps maintain accountability, consistency, and professional growth, ensuring that you continuously improve with real-time feedback and coaching.

The role requires discipline, patience, and focus, especially during long night shifts involving repetitive call audits.

• Insurance
• Salary Review: Yearly
• Festival Bonus: 2

Probation Period

All new hires begin with a 1-month probation period, during which you’ll receive 50% of your agreed salary. Once you successfully complete this phase, your full salary will apply — and we do not extend the probation beyond one month.

Compensation & Other Benefits

• Annual performance bonuses and salary increments

• Generous casual and sick leave policy

• Professional certification support

• Yearly holidays according to Bangladesh and the US calendar

• Leadership training directly from the CEO (monthly)

• Relocation opportunities to our California headquarters