Project Officer – Communication With Communities

Job Description

Title: Project Officer – Communication With Communities

Company Name: Action Contre la Faim (ACF)

Vacancy: 11

Job Location: Cox's Bazar (Ukhia)

Employment Status: Contractual

Educational Requirements:
∎ Bachelor of Social Science (BSS)
∎ Bachelors/Masters in Communication, Development Studies or any relevant subject.

Experience Requirements:
∎ 1 to 2 year(s)

Job Context:
∎ With the supervision by Senior Project Officer- Communication with Communities, the ‘Project Officer- Communication with Communities’ will be responsible for smooth operations of Action Against Hunger’s Information Hubs in Cox’s base. S/he will ensure high quality of program implementation in designated information center.
∎ Communications with Communities (CwC) is a growing field in Action Against Hunger’s programming, the Project Officer will be leading Action Against Hunger’s CwC activities/information centres from the frontline and will be responsible for the implementation of CwC programming/Information centres in field level.
∎ Close guidance and support will be provided by the SPO-CwC.
∎ In order to accomplish the above, s/he will need to be proactive, quick learner and form and maintain a thorough understanding of Action Against Hunger’s history, values, culture, policies and long-term programming strategies.

Job Responsibilities:
∎ Objective 1: Operational: To ensure smooth and proper running of different components of Communication with Communities (CwC) program.
∎ Efficiently address and provide quick solutions to problems and questions.
∎ Organize and facilitate regular group discussions in the IHs.
∎ Organize outreach activities, when required, to ensure that IHs become a known and trustworthy point for information and feedback in the community.
∎ Ensure the IHs are closely working in collaboration with different programs of ACF.
∎ Identify opportunities to ensure engagement of population groups who are less accessible (e.g. women, elderly groups).
∎ Refer beneficiaries to services of ACF and other services by different agencies, as per need.
∎ Objective 2: Support high quality reporting, monitoring and documentation.
∎ Keep daily records of all community feedback, complaints and questions.
∎ Assist SPO to produce high quality reports with qualitative and quantitative data.
∎ Follow up and cross check referral cases with communities and service facilities of ACF.
∎ Ensure feedback mechanisms are fully functional in IHs.
∎ Take pro-active steps to address community feedback received, with support from ACF management.
∎ Ensure regular follow-up and proper treatment of complaints with ACF’s Complaint Management Unit (CMU) through SPO.
∎ Promote two-way and interactive communications in all IHs to create an enabling environment.
∎ Objective 3: Supervise the quality of services in the IHs.
∎ Ensure that hygiene and sanitation rules are respected in the IHs.
∎ Ensure crowd management, when needed.
∎ Ensure beneficiaries feel welcome in the IH.
∎ Ensure information services are provided respectfully to beneficiaries.
∎ Objective 4: Communication and coordination
∎ Communicate and coordinate with other ACF programs.
∎ Maintain collaboration with other stakeholders who are also responding to the refugee crisis.
∎ Closely monitor the quality of services in the IHs and outreach activities.
∎ Support SPO and CwC Manager during external visits (donors or partners).
∎ Attend trainings and workshops, as per need.
∎ Objective 5: Proactively support ACFs commitments to gender equality, child protection and disability sensitivity
∎ Read and ensure a full understanding of ACFs Gender Minimum Standards & Child Protection Policies, asking questions and/or for support when necessary
∎ Implement all work related activities with a gender, disability and child protection lens, taking into account the different needs, concerns and ideas of our staff and beneficiaries
∎ Ensure the incorporation of gender equity principles in all policies and activities
∎ Encourage the participation of all genders in meeting and on committees
∎ Help build an inclusive office environment where people do not feel disadvantaged or judged according to their gender or limited due to manageable disability.
∎ Understand the basics tenants of ACFs Gender Minimum Standards & Child Protection Policies.

Additional Requirements:
∎ Experience in the field of project management, information and communication.
∎ Knowledge and experience in liaison with GoB and NGO counterparts and development partners; able to coordinate with appropriate stakeholders.
∎ Able to work in both Bangla and English (spoken and written).
∎ Able to speak and understand Chittagonian dialect.
∎ Creativity and initiative in identifying program opportunities and needs.
∎ Ability to act as an Action Against Hunger ambassador.
∎ Good organizational skills.
∎ Previous experience in working with NGO.
∎ Sound knowledge in working with MS Office (especially Word, Excel, PowerPoint), etc.
∎ Flexible with respect to job priority.

Salary: Tk. 55000 (Monthly)

Compensation & Other Benefits:
∎ Festival Bonus: 1 month Gross salary every year;
∎ Provident Fund: 7.5% of Basic Salary;
∎ Performance Bonus: from 30 % to 80% of monthly Gross salary per year depending on performance;
∎ End of Contract Benefits: up to 2 months' Gross salary;
∎ Medical coverage: 80% hospitalization coverage medical expenses (max limit BDT 120,000 per year);
∎ 18 days of paid annual leaves per year.
∎ 10 days of paid casual leaves per year.
∎ 14 days of paid sick leaves per year.
∎ Free and unlimited access to the certifying e-learning platform Cross knowledge.
∎ Participation to external training costs upon eligibility of the request.

Application Deadline: September 28, 2019

Company Information:
∎ Action Contre la Faim (ACF)
∎ Address : Orin Tower, House # 23, Road # 113/A, Gulshan - 2, Dhaka 1212
∎ Web : www.actioncontrelafaim.org
∎ Business : Action Contre la Faim | Action Against Hunger is a humanitarian non-Governmental, non-political, neutral and non-profit international organization (INGO) that was established in France in 1979 to deliver aid in countries throughout the world. The aim of Action Against Hunger is to save lives by combating Hunger and Disasters that threaten the Lives of vulnerable Children, Women & Men. Since 2007, Action Against Hunger has been providing assistance to vulnerable populations in Bangladesh in the arena of Nutrition & Health, Mental Health & Care Practices (MHCP), Food Security & Livelihoods (FSL & DRR), and Water Sanitation & Hygiene (WaSH).

Category: NGO/Development