Project officer, CFM Desk Supervisor, Protection, HCMP

Job Description

Title: Project officer, CFM Desk Supervisor, Protection, HCMP

Company Name: BRAC

Vacancy: --

Age: Na

Job Location: Cox`s Bazar (Teknaf, Ukhia)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): NGO, Development Agency

Bachelor degree in any discipline

• At least 1 year
• The applicants should have experience in the following business area(s): NGO, Development Agency

Knowledge:  N/A

Skills: Good Communication skill, Report Writing skill, Strong interpersonal skills and commitment to learning and implementing organizational policies and procedures. Full proficiency in Microsoft Office, including Word and Excel. Proficiency in local language is essential. 

Competencies: Proficiency in local language & Microsoft office is essential.

BRAC is an international development organisation founded in Bangladesh in 1972 that partners globally with over 100 million people living with inequality and poverty to create opportunities to realise their potential.

This position responsible for implementation of CAIPP, Supervise CFM desk & CFM volunteers. Liaison with CIC, other agencies, submits daily KOBO, and maintains other reports of CFM desk, Beside maintaining logbook, and documentation of all activities is mandatory. Lastly the purpose of this post is to establish Community based complaint feedback mechanism.

• Manage the CFM desk & supervise the CFM Volunteers

• Implementation of CAIPP

• Ensure ticket quality up to 100%, zero error in dashboard

• Ensure all the visibility & IEC materials of CFM desk

• Maintain protection principles strictly in every sphere of his/her daily work

• Update service mapping, Population dashboard, Monthly request and feedback dashboard

• Be present at the desk at least ensure one volunteer is present during staff’s absence

• Share key messages and information shared y UNHCR, Be updated all the time

• Ensuring outreaching to the community hence promoting the awareness of the CFM desk in the area of operation

• Ensure a locked cabinet/Almari etc to keep all the documents confidential

• Maintain strong liaison with CIC and relationship with other service providers of the desk

• Building on local “Knowledge bank “that will lay down foundation in Providing updated FAQs, and relevant information of the SOP of different sectors

Safeguarding:

• Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action

• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so

• Mobile bill,Weekly 2 holidays
• Festival Bonus: 2

• Health & Life Insurance

• Health & Wellness Facility

• Paternity/ Maternity leave and

• Others as per Organisation policy