Project Manager - Service Quality Assurance
Job Description
Title: Project Manager - Service Quality Assurance
Company Name: 1000FIX Services Ltd.
Vacancy: 1
Age: at least 25 years
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), IT Enabled Service, Electronic Equipment/Home Appliances
Published: 15 Aug 2024
Education:
Requirements:
Additional Requirements:
∎ Age at least 25 years
∎ Demonstrates exceptional patience and competence in managing high-pressure situations.
∎ Proficient in understanding, interpreting, reproducing, and identifying issues, with the ability to perform comprehensive root cause analysis.
∎ Highly computer literate, capable of independently producing various analytical reports and statements.
∎ Holds strong written and verbal communication skills, enabling effective coordination with team members and management.
∎ Strong analytical and problem-solving abilities to effectively address and resolve complex issues.
∎ Fluent in English, both written and spoken, ensuring clear and professional communication.
∎ Demonstrates exceptional patience and competence in managing high-pressure situations.
∎ Proficient in understanding, interpreting, reproducing, and identifying issues, with the ability to perform comprehensive root cause analysis.
∎ Highly computer literate, capable of independently producing various analytical reports and statements.
∎ Holds strong written and verbal communication skills, enabling effective coordination with team members and management.
∎ Strong analytical and problem-solving abilities to effectively address and resolve complex issues.
∎ Fluent in English, both written and spoken, ensuring clear and professional communication.
Responsibilities & Context:
∎ Initiate, plan, implement, and monitor new projects or enhance existing operational models. This includes involvement in new product development, system and process improvements, and innovation in daily operations.
∎ Foster a culture of change and continuous improvement, driving the development and trial of new ideas to optimize service operations.
∎ A key player with robust knowledge in ERP, different ISO standards, Service of Home Appliance and IT product service within warranty and out of warranty period.
∎ Develop and manage both long- and short-term project plans, set milestone targets, and ensure adherence to deadlines.
∎ Make informed decisions when presented with multiple options for advancing service operations.
∎ Recommend IT strategies, policies, and procedures by evaluating organizational outcomes and aligning them with company goals.
∎ Ensure high-quality service delivery by establishing and enforcing organizational standards.
∎ Maintain professional and technical knowledge by attending educational workshops and staying up-to-date with industry trends.
∎ Collaborate effectively with team members to achieve project goals and contribute to overall team success.
∎ Generate insights with excellent reporting and presentation skills to communicate project status and results.
∎ Exhibit strong team leadership skills, driving the team towards achieving challenging targets with a positive and motivating approach.
∎ Demonstrate flexibility in adopting new processes and implementing them promptly.
∎ Maintain a resilient mindset, despite challenges, and view vendor certifications as a competitive advantage.
∎ Initiate, plan, implement, and monitor new projects or enhance existing operational models. This includes involvement in new product development, system and process improvements, and innovation in daily operations.
∎ Foster a culture of change and continuous improvement, driving the development and trial of new ideas to optimize service operations.
∎ A key player with robust knowledge in ERP, different ISO standards, Service of Home Appliance and IT product service within warranty and out of warranty period.
∎ Develop and manage both long- and short-term project plans, set milestone targets, and ensure adherence to deadlines.
∎ Make informed decisions when presented with multiple options for advancing service operations.
∎ Recommend IT strategies, policies, and procedures by evaluating organizational outcomes and aligning them with company goals.
∎ Ensure high-quality service delivery by establishing and enforcing organizational standards.
∎ Maintain professional and technical knowledge by attending educational workshops and staying up-to-date with industry trends.
∎ Collaborate effectively with team members to achieve project goals and contribute to overall team success.
∎ Generate insights with excellent reporting and presentation skills to communicate project status and results.
∎ Exhibit strong team leadership skills, driving the team towards achieving challenging targets with a positive and motivating approach.
∎ Demonstrate flexibility in adopting new processes and implementing them promptly.
∎ Maintain a resilient mindset, despite challenges, and view vendor certifications as a competitive advantage.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Medical allowance, Provident fund, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ 1000FIX Services Ltd.
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Address::
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Aug 2024
Category: IT/Telecommunication
