Patient Support In-charge
Job Description
Title: Patient Support In-charge
Company Name: Medecins Sans Frontieres/ Doctors Without Borders (MSF)
Vacancy: Not specific
Job Location: Cox's Bazar (Ukhia)
Employment Status: Contractual
Educational Requirements:
∎ Essential nursing diploma for general or specialized health services (Bachelor in science of Nursing Desirable); Specialization or training in tropical medicine would be an asset.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Planning and organizing all nursing related activities (IPD, OPD, maternity, nutrition, etc.) and participating in the definition of annual planning and update of its associated budget in order to efficiently maintain the continuity of the standard quality healthcare. When needed, being responsible for scheduling duty rosters, shifts and on call of nursing staff.
∎ Coordinating and supervising the implementation of the legal therapeutic protocols, procedures and standards, depending on project objectives (PPTCT, PEP, VCT, IEC, SGBV, MH services, etc.) and providing technical support when needed, to ensure the quality of the nursing care, confidentiality and information traceability, patient surveillance, and the application of the therapeutic and sterilization rules by the health care personnel.
∎ Supervising the nutritional activities in order to ensure that therapeutic food is provided regularly and that it complies with quality and quantity standards
∎ Ensuring all administrative procedures and documents (individual patient’s card and registration book, discharge paper, transfer paper, etc.) and existing data management tools are used correctly
∎ According to MSF protocols and in collaboration with the Pharmacist and Medco, supervising the distribution (according to medical prescriptions) and pharmacy activity, preparing new orders when required, supervising expiration terms and consumption patterns, in order to ensure that pharmacy stock levels are permanently updated and above minimum safety point.
∎ In coordination with the project biomedical service supervising the appropriate use of medical devices and anticipating and communicating future needs.
∎ In close coordination with the Logistics Manager, supervising laboratory outputs related to nursing activities (blood test) to ensure samples are collected correctly and results are provided on time.
∎ In close coordination with the HR department, planning and supervising the associated processes (recruitment, training, evaluation, development and communication) of the nursing staff of the project in order to improve staff capabilities and ensure both the sizing and the amount of knowledge required. Training nursing staff on PTE.
∎ Reporting to the line manager on any relevant information linked to nursing activities and participating in monthly reports
∎ Note: PPTCT = Prevention Parent To Child Transmission; PEP= Post Exposure Prophylaxis; VCT = Voluntary Counselling and Testing; IEC = Information, Education and Communication; SGBV = Sexually Gender Based Violence; MH = Mental Health; PTE = Patient Therapeutic Education
∎ MSF Section/Context Specific Accountabilities
∎ Implement Nursing Guidelines and specific MSF COVID-19 related guidelines and protocols for Rubber Garden or other MSF SARI isolation treatment centres (COVID-19 treatment facilities) and/or other MSF facilities as needed.
∎ Ensure strict adherence to universal precautions at all times, to minimize risk for nosocomial infections with particular attention to isolation precautions for COVID-19
∎ Guide nursing and allied staff in the performance of their duties and encourage the culture of open communication and respect between staff and beneficiaries according to OCA Behavior Guidelines (2018)
∎ Monitor and ensure compliance with MSF Standards in patient confidentiality, documentation and confidential medical records management
∎ Support the Nursing, Lab, Sterilization and Cleaner teams.
∎ Support in data collection, analysis & in wrtiting a Nursing Narrative Report and ensure timely submission of the MMR to the MTL.
∎ Coach and train nurses on nursing procedures, as per current MSF protocols/ Nursing Guidelines, with particular focus on COVID-19
∎ Ensure timely and accurate preparation and submission of medical supply requests for department
∎ Ensure close monitoring of medical stock in department
∎ Regular and close monitoring of PPE consumption in department on a daily basis and provide report to MTL/PMR and Pharmacist
∎ Abide to strict IPC standards during working hours as required by MSF
∎ Prepare daily/weekly/monthly reports as requested by MTL/PMR
∎ Support expat NAM with communication between families and patients
∎ Liase with psycho social teams to help support patients and families in understanding the isolation process and managing concerns related COVID-19
∎ Support expat NAM/MAM/MTL(PMR) with patient discharge planning and transitions of patients to palliative care either in facility or in community as needed.
Additional Requirements:
∎ Experience: Essential working experience of at least two years in nursing activities related jobs. Desirable working experience in MSF or other NGO’s in developing countries
∎ Languages: Mission Language (English) essential; Local Working Language (Bangla & Chittagonian) Desirable
∎ Knowledge: Essential computer literacy (word, excel and internet)
∎ Competencies
∎ • People Management and Development L2
∎ • Commitment to MSF Principles L2
∎ • Behavioral Flexibility L3
∎ • Results and Quality Orientation L3
∎ • Teamwork and Cooperation L3
Application Deadline: May 28, 2020
Company Information:
∎ Medecins Sans Frontieres/ Doctors Without Borders (MSF)
∎ Address : 5th Floor, Khawaja Palace, Plot N. 76, Ro-11, Banani, Dhaka-1213, Bangladesh.
∎ Business : Medecins Sans Frontieres (MSF) is an international medical humanitarian organization working in many countries worldwide. MSF has been working in Bangladesh since 1992. MSF was awarded the prestigious `Nobel Peace Prize` in 1999 for its pioneering humanitarian activities since 1971 in several continents.
Category: NGO/Development
Read Before Apply: • All incomplete applications or those not clearly labelled will be rejected.• Only shortlisted candidates will be contacted for interviews/testing.• Application documents are non-returnable; please do not submit original documents.• No applications will be accepted after the deadline.• Only Bangladesh citizens will be considered for this position.• No monetary, goods or service offers, nor favoritism, will be tolerated in a recruitment process. MSF reserves the right to refuse any candidate having benefited from such acts. Any illicit solicitations can be reported to the justice system. MSF reserves the right to refuse any candidate having benefited from such acts and will stop collaboration with any workers involved in such acts
