Operations Manager - Call Center
Job Description
Title: Operations Manager - Call Center
Company Name: SuperTel Limited
Vacancy: 2
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Administration, Call Centre Supervision/ Management, Excel, Leadership, Reporting, SPSS, team work
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Informing Othe, Verbal Communication, call center training, Call Centre Supervision/ Management, customer focus, Customer Relationship Management (CRM), Fluent in speaking English, Reporting
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center
Job Context:
∎ Call Center Operations Manager Qualifications:
∎ • Bachelor’s Degree
∎ • 4+ years of managerial experience in a call center
∎ • Customer service/call center experience is a MUST
∎ • Motivated self-starter
∎ • Excellent verbal communication skills both in ENGLISH and Bengali
Job Responsibilities:
∎ • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
∎ • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
∎ • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
∎ • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
∎ • Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
∎ • Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
∎ • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Additional Requirements:
∎ Age 21 to 35 years
∎ Both males and females are allowed to apply
∎ MUST BE VERY GOOD IN ENGLISH
Salary:
∎ Negotiable
∎ As per company policy
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy
Application Deadline: December 31, 2019
Company Information:
∎ SuperTel Limited
∎ Address : House #25 (Super House) Garib-E-Newaz Avenue, Sector #13, Uttara, Dhaka-1230
∎ Web : www.supertel.com.bd
∎ Business : Call Center/BPO/Outsourcing/Contact Center
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 31st Dec 2019
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