Job Description
Title: Operations Manager – After Sales Service
Company Name: 1000FIX Services Ltd.
Vacancy: --
Age: at least 25 years
Location: Dhaka
Salary: Tk. 30000 - 40000 (Monthly)
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Electronic Equipment/Home Appliances
Published: 13 Jul 2024
Education:
∎ Bachelor of Science (BSc), Bachelor of Business Administration (BBA), Master of Science (MSc), Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age at least 25 years
∎ Understand, interpret, reproduce, and find the problems. Perform Root cause Analysis.
∎ Good communication skill in both verbal and written with good presentation skills.
∎ Communication skills in Bangla and English
∎ Competency in Microsoft applications including Word, Excel, Power Point and Outlook.
∎ Good Analytical and Organizing Skills.
∎ Good Planning and decision Making Skill.
∎ He must be able to manage People.
∎ Ability to work under pressure
∎ He must possess ownership and dedication towards the responsibilities.
Responsibilities & Context:
∎ Deep understanding on Customer Service through frontlines.
∎ Excellent presentation, good negotiation and motivational skill.
∎ KPI driven in terms of Revenue, Sales, Service and Customer Satisfaction.
∎ Good understanding in workforce management.
∎ Capability of handling critical issues.
∎ Innovative mindset to improve Customer experience.
∎ Process & policy improvement and align team properly with operation process. Innovation in work will be appreciated.
∎ Outstanding collaboration and co-ordination capacity across team.
∎ Interested to learn and develop every day.
∎ Planning cost effective ways to run day to day store and Service operations.
∎ Design and create plans of action for the various stages of the customer service process.
∎ Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
∎ Day-to-day management of all customer-facing teams to ensure all teams work towards the same goals.
∎ Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent.
∎ Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Profit share, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ 1000FIX Services Ltd.
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Address::
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 12 Aug 2024
Category: IT/Telecommunication
