Operations Assistant (Movement)

Job Description

Title: Operations Assistant (Movement)

Company Name: International Organization for Migration (IOM)

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Completed secondary [high school] education required and five years of relevant working experience; three years of working experience with a Bachelor's degree;

Experience Requirements:
∎ At least 5 year(s)

Job Context:
∎ Reference Code: VN-04/2023/S-BD1
∎ Estimated Starting Date: As soon as possible
∎ Classification: G-5
∎ Type of Appointment: One Year Fixed Term (with possibility of extension)
∎ Unit: Movement Operations
∎ General Functions:
∎ Under the general supervision of the Movement Operations Manager and the direct supervision of Senior Operations Assistant (Movement and Data Processing), the Operations Assistant (Movements) is responsible for undertaking movements activities, with the following duties and responsibilities:

Job Responsibilities:
∎ 1. Coordinate, schedule and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations and departure notifications.
∎ 2. Organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM). Under the supervision of the Senior Operations Assistant (Movement and Data Processing), distribute travel information to internal and external stakeholders.
∎ 3. Compile and analyze descriptive statistics, using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government's procedures.
∎ 4. Create movement data files, by ABN, for all individuals in accordance with SOPs and for IOM accountability.
∎ 5. In accordance with local practices and RMM guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals.
∎ 6. In coordination with Senior Operations Assistant (Movement and Data Processing), process exit permission paperwork and ICRC Travel Documents in accordance with established standards and the local guidelines.
∎ 7. Conduct identity and document verification prior to the distribution of travel documentation to refugees, immigrants and migrants.
∎ 8. Conduct pre-departure counselling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs and medical conditions) as needed. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed.
∎ 9. Provide regular feedback on work being accomplished to the Senior Operations Assistant (Movement and Data Processing), and keep supervisors immediately informed of any issues that arise.
∎ 10. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)
∎ 11. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Senior Operations Assistant (Movement and Data Processing), or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
∎ 12. Perform such other duties as may be assigned.

Additional Requirements:
∎ Prior Movement Operations or transportation experience is a strong advantage.
∎ Strong computer skills - Word, Excel and Internet; past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a strong advantage.
∎ English is mandatory. Working knowledge of Bangla or locally spoken languages is an advantage.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Jan 2023

Company Information:
∎ 24 Jan 2023
∎ International Organization for Migration (IOM)
∎ Business : Inter-Governmental Agency and Specialized Agency to the United Nations

Category: NGO/Development

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