Job Description
Title: Operation Manager
Company Name: SwiftTech Service Limited (TECNO, itel, Infinix Service Center)
Vacancy: 01
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ MBA & BBA in marketing from a reputed institution
Experience Requirements:
∎ 4 to 7 year(s)
Job Context:
∎ Should be Smart & Good Communications Skill in Bangla & English
∎ Job location : Anywhere in Bangladesh
∎ Good Working Environment
Job Responsibilities:
∎ Customer Experience
∎ TAT for respective Service center
∎ End user/Customer Satisfaction Analysis
∎ Distribution/Agent Satisfaction
∎ Proactive communication/follow-up for Pending HS with commercial/Team member
∎ Check Bounce Rate and follow up bounce issues
∎ Closely monitor material turnover and stocktaking accuracy of respective whole Bangladesh
∎ Material Plan for Service center
∎ Operational Excellence a) Maintain SOP & repair manual - 100%
∎ Error free CRM operation
∎ Provide timely tools requisition for smooth operation
∎ Provide new solution/idea sharing
∎ Engage himself in different assigned job assigned by CC
∎ Compliance
∎ Non warranty income monitor
∎ Proper parts consumption check out
∎ Technical Audit and others issues audit
Additional Requirements:
∎ Age 30 to 40 years
∎ Only males are allowed to apply
∎ The applicants should have experience: 2 years' in After Sales Operation in Mobile Market
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Jan 2024
Company Information:
∎ 13 Dec 2023
∎ SwiftTech Service Limited (TECNO, itel, Infinix Service Center)
Category: Production/Operation
:
