Officer / Senior Officer, Agency Services (Business Development Administration)

Job Description

Title: Officer / Senior Officer, Agency Services (Business Development Administration)

Company Name: Shanta Life Insurance PLC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

Published: 2025-10-06

Application Deadline: 2025-10-25

Education:

Requirements:

Skills Required:

Additional Requirements:

• Agency Operations & Regulatory Compliance: Strong understanding of agency business processes, recruitment, licensing, and IDRA regulations.Analytical & Reporting Skills: Proficiency in data analysis, report generation, and performance tracking to support management decisions.
• Financial & Commission Management: Expertise in commission calculation, incentive disbursement, and ensuring financial accuracy.
• Coordination & Stakeholder Management: Ability to work effectively with cross-functional teams—Finance, IT, Training, and Administration.
• People Management: Skill in supervising branch operations, supporting producers, and driving team performance.
• Communication & Problem-Solving: Excellent interpersonal, written, and verbal communication skills with a proactive, solution-oriented mindset.

• Manage end-to-end recruitment process for Producers and Agency Supervisors, ensuring regulatory compliance.
• Oversee Producer licensing activities and maintain accurate data in the Agent License Online (ALO) system.
• Provide logistical support to Producers, including distribution of ID cards, business materials, and handling of queries.
• Supervise commission and incentive disbursements, ensuring accuracy, compliance with IDRA guidelines, and timely payments.
• Coordinate with Finance and IT teams to resolve discrepancies and ensure seamless payment processing.
• Manage Producer life cycle processes — transfers, promotions, resignations, and retirements in line with company policies.
• Oversee branch office operations, ensuring policy compliance, efficient staff performance, and administrative coordination.
• Liaise with Training, Admin, and IT departments to facilitate training sessions and support operational needs.
• Conduct data analysis and prepare reports to support cost efficiency and management decision-making.
• Assist in sales policy reviews, bonus evaluations, and campaign monitoring to track performance and outcomes.
• Collaborate with the Agency Distribution and Senior Management teams on sales engagement initiatives.
• Perform additional duties as assigned by management to support agency operations and growth.