Officer - GBV Case Management Supervisor

Job Description

Title: Officer - GBV Case Management Supervisor

Company Name: ActionAid Bangladesh

Vacancy: 1

Age: Na

Job Location: Cox`s Bazar (Teknaf, Ukhia)

Salary: --

Experience: --

Published: 2026-05-03

Application Deadline: 2026-05-09

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context

The GBV Case Management Supervisor is responsible for supervising and building the capacity of caseworkers and volunteers, ensuring high-quality and survivor-centered services for gender-based violence (GBV) survivors. This role involves technical oversight, emotional support for team members, coordination with stakeholders, and ensuring adherence to GBV guiding principles. The position also encompasses program representation, data management, and fostering an inclusive and feminist leadership culture.

Key responsibilities include (not limited to)

1. Implementation (Supervision & Capacity Building) 50%

• Support caseworker technical competence and practice, promote well-being, and enable effective monitoring.

• Conduct individual supervision for GBV caseworkers weekly (1 hour per caseworker).

• Facilitate case management team meetings on a weekly, bi-weekly, and monthly basis.

• Conduct case file reviews bi-weekly.

• Perform capacity assessments and create action plans.

• Provide direct case management support for complicated and difficult cases as needed.

• Arrange case conferences as required.

• Conduct surprise visits to volunteer sessions to monitor their representation in the camp.

• Accompany survivors to safe shelters, One-Stop Crisis Centers (OCC), or other services as needed.

• Supervise and coach case management volunteers to build their capacity as para caseworkers.

• Develop capacity-building plans and provide training to national staff and volunteers on GBV case management.

• Facilitate reflection and exploration sessions to enhance the technical knowledge and skills of caseworkers and volunteers.

• Address emotional reactions of caseworkers and volunteers to help them manage the trauma associated with working with survivors.

• Conduct workshops or training sessions for AAB staff and community volunteers.

2. Communication 20%

• Represent ActionAid Bangladesh (AAB) in camp-level coordination meetings and interagency taskforces.

• Coordinate with protection colleagues, HR, finance, and operations departments to ensure smooth program delivery.

• Foster relationships with service providers, donors, and relevant stakeholders to ensure timely and appropriate services for survivors.

• Act as a focal point for events such as day observations and ensure proper communication and coordination.

• Facilitate information sharing and maintain rapport with donors, sharing updates on high-risk cases and field requirements.

3. Reporting 20%

• Conduct monthly supervision sessions with caseworkers to ensure effective guidance.

• Prepare and disseminate supervision tools to respective caseworkers.

• Monitor and ensure the accuracy of GBVIMS data.

• Perform quality checks on reports, including Monthly Case Management Narratives, Bi-weekly Case Trackers, Monthly Progress Reports, and Yearly Target vs. Achievement Reports.

• Maintain both hard and soft copies of data using tools like KOBO Toolbox.

• Share monthly supervision reports and work plans with supervisors.

• Conduct quality assessments of high-risk cases for donor reporting.

• Serve as a camp focal point for disseminating required reports and updates.

• Undertake additional responsibilities assigned by the line manager.

4. Embedding Feminist Leadership Principles and Anti-Racism Practices 10%

• Act as a role model by embodying Feminist Leadership Principles in daily work and team interactions.

• Foster team awareness and create a supportive environment for adopting Feminist Leadership Principles.

• Actively promote anti-racism practices and ensure personal and team actions reflect this commitment.

• Monthly Gross Salary with other admissible benefits such as mobile & internet allowance, medical benefit, group life insurance etc