Job Description
Title: Officer Collections (TAO-SO), Special Asset Management (SAM)
Company Name: SHIMANTO BANK PLC
Vacancy: --
Location: Dhaka
Minimum Salary: Negotiable
Published: 4 Jun 2025
Education:
∎ A Bachelor's degree, preferably in Business Administration and or related discipline.
∎ A Bachelor's degree, preferably in Business Administration and or related discipline.
Requirements:
Additional Requirements:
∎ Prior experience in a collections, recovery, or credit card operations role within a bank or financial institution is advantageous.
∎ A minimum of 3 years' experience in a related role is essential.
∎ Strong interpersonal and communication skills, with proficiency in negotiation and persuasion.
∎ A meticulous and target oriented approach to work.
∎ Familiarity with basic banking principles and products is preferred.
∎ Ability to work independently and as part of a team in a dynamic environment.
∎ Proficiency in standard office software.
∎ Experience
∎ Prior experience in a collections, recovery, or credit card operations role within a bank or financial institution is advantageous.
∎ A minimum of 3 years' experience in a related role is essential.
∎ Strong interpersonal and communication skills, with proficiency in negotiation and persuasion.
∎ A meticulous and target oriented approach to work.
∎ Familiarity with basic banking principles and products is preferred.
∎ Ability to work independently and as part of a team in a dynamic environment.
∎ Proficiency in standard office software.
∎
Responsibilities & Context:
∎ Diligently monitor the NPL portfolio to identify and manage overdue accounts.
∎ Contribute directly to the reduction of the Bank's NPL ratio by maximising recovery and facilitating the regularisation or declassification of accounts.
∎ Strive to achieve monthly, quarterly, semi-annual and annual collection targets as established by management.
∎ Manage relationship with the non-performing Retail, Corporate & SME borrowers of the Bank and thereby reduce the Bank’s NPL ratio at sustainable level.
∎ Initiate and maintain communication with customers regarding overdue payments through telephone calls, written correspondence, SMS notifications and in-person visits.
∎ Conduct visits to customers' residential, business, or permanent addresses to facilitate recovery.
∎ Correspond with loan guarantors and or references via telephone or visits to encourage resolution of outstanding dues.
∎ Liaise with employers for the realisation of dues from service benefits, where applicable and appropriate.
∎ Address inquiries from walk-in customers or their authorised representatives, providing necessary guidance and resolving issues.
∎ Visit customer’s business premises, residential addresses, mortgaged properties, Tahsil offices and other relevant locations to verify and collect information.
∎ Prepare and submit timely and accurate recovery reports to your supervisor and departmental head as required.
∎ Circulate daily overdue statements to relevant stakeholders.
∎ Facilitate inter-branch communication and coordinate with other departments to ensure seamless operations and information flow.
∎ Promptly inform the line manager and departmental head of any disputes with customers or suspected fraudulent activities.
∎ Ensure compliance with internal policies and procedures and regulatory requirements with the Bangladesh Bank.
∎ Provide assistance in initiating legal proceedings against delinquent accounts when deemed necessary.
∎ Undertake any other duties or projects as assigned by your Supervisor or the Head of the Department to support the Bank’s objectives.
∎ 1. Portfolio Management & NPL Reduction:
∎ Diligently monitor the NPL portfolio to identify and manage overdue accounts.
∎ Contribute directly to the reduction of the Bank's NPL ratio by maximising recovery and facilitating the regularisation or declassification of accounts.
∎ Strive to achieve monthly, quarterly, semi-annual and annual collection targets as established by management.
∎ Manage relationship with the non-performing Retail, Corporate & SME borrowers of the Bank and thereby reduce the Bank’s NPL ratio at sustainable level.
∎ 2. Client Engagement & Recovery Operations:
∎ Initiate and maintain communication with customers regarding overdue payments through telephone calls, written correspondence, SMS notifications and in-person visits.
∎ Conduct visits to customers' residential, business, or permanent addresses to facilitate recovery.
∎ Correspond with loan guarantors and or references via telephone or visits to encourage resolution of outstanding dues.
∎ Liaise with employers for the realisation of dues from service benefits, where applicable and appropriate.
∎ Address inquiries from walk-in customers or their authorised representatives, providing necessary guidance and resolving issues.
∎ Visit customer’s business premises, residential addresses, mortgaged properties, Tahsil offices and other relevant locations to verify and collect information.
∎ 3. Reporting & Internal Coordination:
∎ Prepare and submit timely and accurate recovery reports to your supervisor and departmental head as required.
∎ Circulate daily overdue statements to relevant stakeholders.
∎ Facilitate inter-branch communication and coordinate with other departments to ensure seamless operations and information flow.
∎ Promptly inform the line manager and departmental head of any disputes with customers or suspected fraudulent activities.
∎ 4. Support & Adherence:
∎ Ensure compliance with internal policies and procedures and regulatory requirements with the Bangladesh Bank.
∎ Provide assistance in initiating legal proceedings against delinquent accounts when deemed necessary.
∎ Undertake any other duties or projects as assigned by your Supervisor or the Head of the Department to support the Bank’s objectives.
∎
Skills & Expertise:
Compensation & Other Benefits:
∎ Negotiable
∎ Other benefits are as per the Bank's Human Resources Policy
∎ Negotiable
∎ Other benefits are as per the Bank's Human Resources Policy
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ SHIMANTO BANK PLC
∎ Shimanto Bank PLC, Corporate Head Office, Road No. 2, Bir Uttam M. A. Rob Sarak, Shimanto Square, Dhaka
∎ Private Commercial Bank
Address::
∎ Shimanto Bank PLC, Corporate Head Office, Road No. 2, Bir Uttam M. A. Rob Sarak, Shimanto Square, Dhaka
∎ Private Commercial Bank
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 16 Jun 2025
Category: Bank/Non-Bank Fin. Institution
